James Garcia
Surrey
Summary
Knowledgeable CATV Installer/In Home Tech with solid background in CATV installation, demonstrating expertise in installing and maintaining cable systems. Proven ability to troubleshoot issues and ensure optimal signal quality. Demonstrated proficiency in customer service and technical problem-solving.
CATV professional prepared to bring high level of expertise and precision to role. Known for thorough technical installations and effective problem resolution. Reliable team collaborator with focus on achieving successful outcomes and adapting to changing requirements. Skilled in signal testing, equipment setup, and customer interactions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
CATV Installer/In Home Tech
Shaw/Rogers
01.2008 - Current
- Efficiently managed inventory of tools and equipment required for successful installations, minimizing downtime between jobs.
- Utilized strong communication skills to explain technical concepts in layman''s terms, fostering trust and confidence with clients during the installation process.
- Reduced service call-backs by thoroughly troubleshooting and resolving CATV issues during initial visits.
- Skilled at reading blueprints and schematics to determine optimal placement of cables and equipment, maximizing signal strength and minimizing visual impact on properties.
Service Technician
Shaw Cable
01.2003 - 01.2008
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
Customer Service Rep
Shaw Cable
01.2001 - 01.2003
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Grade 12 diploma -
FOA Fibre Optics Certification -
NetCOM
Port Coquitlam, BC05.2018
Level 1 Auto Mechanics -
Winnipeg Technical College
Winnipeg, MB06.2000
Skills
- Able to work with others
- Able to work independently
- Customer service experience
- Hand tool proficiency
- Network connectivity
- System testing
- Equipment configuration
Languages
English
Full Professional
Certification
- Certified Data Professional (CDP)
Timeline
CATV Installer/In Home Tech
Shaw/Rogers
01.2008 - Current
Service Technician
Shaw Cable
01.2003 - 01.2008
Customer Service Rep
Shaw Cable
01.2001 - 01.2003
Level 1 Auto Mechanics -
Winnipeg Technical College
Grade 12 diploma -
FOA Fibre Optics Certification -
NetCOM
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