James Ganton
Calgary,AB
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Test and Repair Technician
Shaw Telecommunications
10.2020 - Current
- Troubleshoot various units based on supply demand
- Audit devices that will be tested and repaired in the lab
- Troubleshoot streaming devices for defects and repairs
- Participate in meetings with Comcast and Arris
- Troubleshoot unknown errors with Comcast and Arris
- Create presentations on the findings of tests in PowerPoint
- Test units with a specialized spectrometer for flaws and faults
- Report and log faulty and pristine units in Access
- Methodically upgrade outdated devices
- Sorting outdated devices from current devices
- Create flow charts and SOPs in Visio for the Warehouse Technicians to use
- On site technical assistance for the Test and Repair team.
In Home Technician
Shaw Telecommunications
09.2016 - 10.2020
- Drive to customer’s homes to repair, enhance or install services
- Dedicated to Shaw Engineering standards for the cable system
- Maintain integrity on self-report for activities done on the job site
- Be adept with technology to assist clients better
- Maintain a personal vehicle for work including maintenance
- Manage time throughout the day to visit as many clients as possible regardless of complexity of each job
- Adapt to new situations and issues within the day for each customer
- Call sales representatives on behalf of the customer
- Attend to the client’s needs and wants for the services provided.
Sales Supervisor
Best Buy Canada
Calgary, AB
02.2015 - 07.2016
- Train staff in Connected Solutions and Home Solutions for product and sales knowledge
- Supervise and motivated staff to ensure they were competent in products and new product technologies
- Exceed sales goals for the store
- Ensure managerial and administrative duties were completed on a set schedule
- Ensured the store was looking pristine
- Design and host staff events for staff appreciation or training sessions
- Complete performance and probationary reviews for all sales staff
- Negotiate pricing with customers
- Assist customers when there were issues with services or products.
Connected Solutions Senior
Best Buy Canada
Calgary, AB
10.2014 - 02.2015
- Train Connected Solutions staff in product knowledge and product capabilities
- Take initiative on sales
- Assist the computers team with their sales
- Assisted store leaders with keeping Connect Solutions running smoothly
- Create a great environment for employees and customers.
Sales Associate
Best Buy Canada
Ottawa, ON
07.2013 - 10.2014
- Provide excellent customer service through extensive product knowledge
- Determine customer needs
- Effectively created new and long-term repeat customer relationships
- Exude a professional image at all times
- Handle cash and credit card transactions
- Effectively deal with a wide range of customers, customer concerns and technical issues
- Quickly assimilate and learn technology.
Education
Bachelor’s Degree - General Arts
University of Ottawa
05.2016
Apple Product Professional -
Human Resources, English, 2 Mathematics -
Skills
- Adaptable
- Self-Driven
- Attention to detail
- Diagnostic Testing
- Sample Collection
- Customer Service skills
- Dedicated to continuous improvement
- Learning Python
Career Overview
A resourceful and methodical individual with over 10 years of expertise in assisting clients. Works well alone additionally deeply believes that a remarkable team can do exceptional feats. Obtained a General Arts Bachelor Degree with a focus on Communications and Philosophy. Seeking a permanent position with an opportunity for career and personal growth.
Volunteer Experience
- Z33k.com, Head Administrator, 2013, Hired and managed a team for gaming tournaments
- Bladder Cancer Canada walk, Miscellaneous jobs, Set up, take down, raffle sales, lemon mascot
Timeline
Test and Repair Technician
Shaw Telecommunications
10.2020 - Current
In Home Technician
Shaw Telecommunications
09.2016 - 10.2020
Sales Supervisor
Best Buy Canada
02.2015 - 07.2016
Connected Solutions Senior
Best Buy Canada
10.2014 - 02.2015
Sales Associate
Best Buy Canada
07.2013 - 10.2014
Bachelor’s Degree - General Arts
University of Ottawa
Apple Product Professional -
Human Resources, English, 2 Mathematics -
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