James Galetin
Kitchener,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Planet Fitness
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Landscape Worker
Kollegieate Lawn Care
06.2022 - 09.2022
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
Warehouse Worker/Sales Associate
Source Flooring
06.2021 - 07.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Grocery Stocker
Food Basics
01.2021 - 02.2022
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Metallurgical Technician Associate
Linamar Performance Centre
06.2019 - 08.2019
- Increased product reliability, conducting failure analysis investigations on defective materials.
- Enhanced metal quality by conducting thorough metallurgical testing and analysis.
- Contributed to a safer work environment by adhering to strict safety protocols during all laboratory activities.
- Assisted in the selection of appropriate materials for specific manufacturing needs, considering factors such as strength, corrosion resistance, and costeffectiveness.
Newspaper Delivery Person
The Record
04.2016 - 02.2019
- Ensured proper handling of newspapers, preventing damage during transportation and delivery.
- Planned daily rounds and determined most efficient way to distribute newspapers.
- Made efficient and safe deliveries with minimal supervision.
- Assembled and bagged newspapers prior to delivery.
Education
BBA - Business Administration
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2026
High School Diploma -
Grand River Collegiate Institute
Kitchener, ON06.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Microsoft Excel
- Complaint resolution
- Call Management
Languages
English
Native or Bilingual
Romanian
Full Professional
French
Limited Working
Certification
- CPR Training - 2023
Timeline
Customer Service Representative
Planet Fitness
09.2022 - Current
Landscape Worker
Kollegieate Lawn Care
06.2022 - 09.2022
Warehouse Worker/Sales Associate
Source Flooring
06.2021 - 07.2022
Grocery Stocker
Food Basics
01.2021 - 02.2022
Metallurgical Technician Associate
Linamar Performance Centre
06.2019 - 08.2019
Newspaper Delivery Person
The Record
04.2016 - 02.2019
BBA - Business Administration
Conestoga College Institute of Technology And Advanced Learning
High School Diploma -
Grand River Collegiate Institute
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