James Galetin
Breslau,ON
Summary
Knowledgeable and a dedicated professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Planet Fitness Corporate Office
09.2022 - Current
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Landscape Laborer
Kollegiate Lawn Care
08.2022 - 09.2022
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Prepared soil for planting and sowing.
- Maintained gardening tools by replacing blades and fluids.
- Demonstrated skilled use and maintenance of landscape tools and equipment.
- Mowed lawns using self-propelled and riding mowers.
Sales/Warehouse Picker
Source Flooring
07.2021 - 07.2022
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Collaborated with team members to achieve daily pick and pack goals.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Supervised and trained new staff in performing census.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Grocery Stocker
Food Basics
01.2020 - 08.2020
- Blocked and faced products on displays and shelves in accordance with company policy.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Metallurgical Lab Associate
Linamar Performance Centre
07.2019 - 08.2019
- Gained extensive knowledge in data entry, analysis and reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
Newspaper Deliverer
The Record
02.2016 - 03.2018
- Organized and mapped efficient delivery routes to boost daily delivery numbers.
- Provided dependable delivery to designated delivery locations and accommodated special delivery requests.
- Received, counted and inspected inventory for delivery.
- Handled sorting and assembly of newspapers and bagged for customer delivery.
Education
Bachelor of Science - Mechanical Engineering
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2026
High School Diploma -
Grand River Collegiate Institute
Kitchener, ON06.2021
Skills
- Time Management
- Sales Expertise
- Customer Consulting
- Credit Card Payment Processing
- Staff Training
- Stock Management
- Store Maintenance
- Stocking and Replenishing
- Retail Sales Customer Service
- Customer Relations
- Material Handling
- Money Handling
Affiliations
- Track and Field Team
- Badminton CWOSSA finalist
Additional Information
Good with computers
Timeline
Customer Service Representative
Planet Fitness Corporate Office
09.2022 - Current
Landscape Laborer
Kollegiate Lawn Care
08.2022 - 09.2022
Sales/Warehouse Picker
Source Flooring
07.2021 - 07.2022
Grocery Stocker
Food Basics
01.2020 - 08.2020
Metallurgical Lab Associate
Linamar Performance Centre
07.2019 - 08.2019
Newspaper Deliverer
The Record
02.2016 - 03.2018
Bachelor of Science - Mechanical Engineering
Conestoga College Institute of Technology And Advanced Learning
High School Diploma -
Grand River Collegiate Institute
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