James Fraser
Stellarton,NS
Summary
Experienced Customer Service Associate adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
McDonald's Restaurant
06.2022 - Current
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Streamlined the checkout process for faster service and improved customer experience.
Customer Service Cashier
Dairy Queen Grill & Chill
08.2021 - 05.2022
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Education
Bachelor of Arts - Education
St. Francis Xavier University
Antigonish, NS05.2028
High School Diploma -
Northumberland Regional High School
Alma, NS06.2024
Skills
- Merchandise Restocking
- Customer Service
- Customer Complaint Resolution
- Guest Services
Timeline
Customer Service Cashier
McDonald's Restaurant
06.2022 - Current
Customer Service Cashier
Dairy Queen Grill & Chill
08.2021 - 05.2022
Bachelor of Arts - Education
St. Francis Xavier University
High School Diploma -
Northumberland Regional High School
Similar Profiles
Steven CruzSteven Cruz
Area Supervisor at McDonald's RestaurantArea Supervisor at McDonald's Restaurant
Nazlynne NzyokaNazlynne Nzyoka
Crew Member at McDonald's RestaurantCrew Member at McDonald's Restaurant
Avril HowardAvril Howard
Crew Member at McDonald's RestaurantCrew Member at McDonald's Restaurant