James Francois
Toronto,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Auto Bedline Repair
Groundeffects
Whitby, Ontario
06.2022 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Achieved cost-savings by developing functional solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Delivery Driver
Uber/ Instacart
Pickering, Ontario
06.2020 - Current
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Utilized GPS and maps for efficient route planning.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Medical Warehouse Picker
Ontario Medical Supply
Ottawa, Ontario
08.2008 - 11.2021
- Inspected incoming shipments for damage or discrepancies between the packing list and actual inventory received.
- Reported any damaged goods or errors in paperwork immediately to supervisor.
- Operated hand-held scanners to track product movement within the warehouse environment.
- Ensured that all safety procedures were followed while operating machinery.
- Performed regular cycle counts to verify physical inventory count with system records.
- Followed established procedures for receiving, storing, rotating, picking and shipping merchandise.
- Packaged items securely in boxes, bags or other containers before shipping.
- Utilized shrink wrap machines to secure packages prior to shipment.
- Loaded and unloaded goods from trucks using forklifts and pallet jacks.
- Conducted inventory transactions using scanner gun.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Used handheld scanners to key in data for packages.
- Trained new employees regarding warehouse procedures and standards.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Operated forklift and pallet jack to transport heavy loads.
Bell Canada Customer Service
Bell
Ottawa, Ontario
03.2006 - 07.2008
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Food Service Clerk
Loblaws
Ottawa, Ontario
08.1999 - 05.2007
- Ensured that all products were labeled properly with accurate pricing information.
- Provided excellent customer service to ensure satisfaction and repeat business.
- Prepared hot and cold food items according to established recipes and standards.
- Performed daily tasks such as taking out garbage cans and cleaning floors, tables, chairs after use.
- Operated cash register to record sales transactions accurately.
- Utilized various tools such as knives, slicers, blenders, in order to prepare foods correctly.
- Followed safety protocols when operating kitchen machinery or utensils.
- Cleaned kitchen equipment such as fryers, grills, ovens, coolers, freezers.
- Greeted customers in a friendly and professional manner.
- Processed payments using credit card terminals or POS systems.
Food Service Worker
Macdonald 's
Ottawa, ON
05.1998 - 05.1999
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Cleaned kitchen areas, equipment and utensils.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Assisted with inventory management and restocking supplies as needed.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Followed established cash handling procedures when collecting payment from customers.
- Assisted with unloading deliveries from suppliers into storage areas.
Education
High School Diploma -
Immaculate High School
Ottawa, ON06-2002
Some College (No Degree) - Police Foundations
Algonquin College
Ottawa, NoneSkills
- Problem solving
- Technical troubleshooting
- Inventory management
- Customer service
- Quality inspection
- Employee training
- Effective communication
- Time management
- Cost reduction
- Multitasking Abilities
- Good Telephone Etiquette
- Dependable and responsible
- Machine operation
- First Aid/CPR
References
References available upon request.
Timeline
Auto Bedline Repair
Groundeffects
06.2022 - Current
Delivery Driver
Uber/ Instacart
06.2020 - Current
Medical Warehouse Picker
Ontario Medical Supply
08.2008 - 11.2021
Bell Canada Customer Service
Bell
03.2006 - 07.2008
Food Service Clerk
Loblaws
08.1999 - 05.2007
Food Service Worker
Macdonald 's
05.1998 - 05.1999
High School Diploma -
Immaculate High School
Some College (No Degree) - Police Foundations
Algonquin College