James Florio
Guelph,Canada
Summary
Strategic leader in management with a proven track record of enhancing productivity and delivering efficient results. Demonstrates expertise in operational strategy, team leadership, and conflict resolution, driving organizations to achieve their goals. Strong communication, adaptability, and problem-solving skills consistently foster effective collaboration and improved performance. Career aspirations include leading initiatives that further optimize processes and team dynamics.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Long and Mcquade
Guelph, ON
09.2021 - Current
- As an Assistant Store Manager at Long & McQuade, I am responsible for overseeing daily store operations to ensure a seamless and enjoyable customer experience.
- My role encompasses staff supervision, including hiring, training, and mentoring team members to uphold high standards of service and product knowledge.
- I manage inventory levels, coordinate with suppliers, and facilitate the ordering process to maintain optimal stock
- I also handle customer inquiries and concerns, offering expert advice and solutions to enhance satisfaction and loyalty.
- Additionally, I assist in organizing promotional events and in-store demonstrations, driving sales, and community engagement.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Prepared staff work schedules and assigned team members to specific duties.
- Trained new employees on store policies, procedures and customer service standards.
- Maintained a safe working environment by enforcing safety regulations.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
Sound Technician
JFAE
07.2015 - Current
- As a freelance live sound technician, I manage a dynamic business dedicated to delivering superior audio experiences for a variety of live events
- My responsibilities include collaborating with event organizers and performers to design and implement customized sound systems that meet the specific needs of each venue and audience
- I oversee the setup, operation, and breakdown of audio equipment, ensuring optimal sound quality and seamless performances
- Additionally, I troubleshoot technical issues in real-time, maintaining high standards of audio fidelity and reliability
- My role demands extensive technical knowledge, adaptability, and a keen ear for detail, enabling me to provide exceptional sound reinforcement for concerts, festivals, corporate events, and more
- I have worked with many other companies and organizations such as: Angus Audio, Good Co productions, Sherwood, Long & Mcquade, Supersonic Hearts, Guelph Jazz Festival, Wellington Brewery, Gain Media, Improv Lab, University of Guelph, The City of Guelph, The Guelph Arts council & more
- Proficient in operating a variety of digital consoles, including Behringer/Midas, Yamaha, DiGiCo, Allen & Heath, Presonus, and others
- Well-versed in audio networking protocols and certified in DANTE
- Comfortable with Most modern streaming softwares including OBS, Mimolive, and more
Communications Lead
The Guelph Arts Council
04.2019 - 01.2022
- As the Communications Lead for the Guelph Arts Council, I spearhead the development and execution of comprehensive communication strategies to promote the council's programs and initiatives
- My duties include managing all external communications, crafting compelling content for newsletters, press releases, social media, and the council's website to engage and inform our diverse audience
- I collaborate closely with local artists, community partners, and media outlets to enhance visibility and support for the arts in Guelph
- Additionally, I oversee public relations efforts, coordinate promotional events, and analyze communication metrics to refine our outreach efforts
- My role requires exceptional writing skills, strategic thinking, and a passion for fostering community through the arts
Eatery Supervisor
Goodness Me
Guelph, ON
07.2017 - 01.2019
- Organized staffing effectively to maintain adequate coverage during high-demand times.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Negotiated pricing and delivery terms with suppliers.
- Researched competitors and sourced new vendors.
- Optimized warehouse layout to improve stock retrieval times and maximize storage space.
- Monitored cashier performance, providing feedback and coaching as needed.
- Managed inventory and supply levels to ensure sufficient stock for peak hours.
- Maintained accurate records of all deliveries, sales and orders.
- Performed daily opening and closing procedures including counting money drawers and verifying receipts.
Floor Supervisor
WIPRO
Brantford, ON
09.2013 - 06.2015
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Monitored calls for quality assurance purposes.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Led team meetings to update on goals, share best practices, and discuss improvements.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Delegated work to staff, setting priorities and goals.
Education
Some College (No Degree) - Advanced Music Production
Berklee Online
Skills
- Inventory management
- Visual merchandising
- Customer service
- Employee training
- Sales promotion
- Team leadership
- Microsoft Office Suite
- Accounts receivable
Affiliations
- Professional Audio Engineer working in Live & Studio Applications
- Grassroots event production with local community initiatives
Timeline
Assistant Store Manager
Long and Mcquade
09.2021 - Current
Communications Lead
The Guelph Arts Council
04.2019 - 01.2022
Eatery Supervisor
Goodness Me
07.2017 - 01.2019
Sound Technician
JFAE
07.2015 - Current
Floor Supervisor
WIPRO
09.2013 - 06.2015
Some College (No Degree) - Advanced Music Production
Berklee Online
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