James Fletcher
Quest Diagnostics
Bakersfield
21
years of professional experience
Dedicated phlebotomy leader recognized for exceptional teamwork and decision-making skills. Successfully resolved operational issues and improved workflows, resulting in reduced patient wait times and elevated team morale.
Work History
Phlebotomy Team Lead
21 Years 4 Months- Led phlebotomy team to ensure compliance with safety and quality standards.
- Trained new staff on procedures and best practices for specimen collection.
- Streamlined workflow processes to enhance efficiency in patient sample processing.
- Collaborated with management to develop training materials for continuous education.
- Resolved operational issues swiftly to maintain high levels of patient satisfaction.
- Enhanced team morale with effective communication and proactive problem-solving strategies.
- Maintained compliance with safety protocols, minimizing workplace accidents and needlestick injuries.
- Coordinated inventory management for necessary supplies, ensuring smooth daily operation without any shortages or delays.
- Created a supportive atmosphere within the team by recognizing individual achievements and celebrating successes together as a group.
- Managed conflicts within the team effectively, promoting a positive work environment conducive to productivity and growth.
- Reduced patient wait times through strategic scheduling and workflow adjustments.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Participated in quality assurance and competency assessment initiatives.j
Skills
Adaptable to change
Phlebotomy procedures
Staff training and development
Staff management
Problem-solving
Reliability
Teamwork
Decision-making
Timeline
Phlebotomy Team Lead
Quest Diagnostics
05.2005 - CurrentRead More