James Fletcher
Kitchener
Summary
Dynamic Project Manager with a proven track record at Westmount Craftsmen, adept at delivering high-quality results through effective project planning and risk management. Recognized for exceptional relationship building and client satisfaction, consistently exceeding expectations while mentoring junior team members and aligning projects with strategic business goals.
Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Project Manager
Martin and Mousso Renovators
02.2023 - 01.2025
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Project Manager
Westmount Craftsmen
01.2018 - 08.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Window and Door Sales
Dan's Discount Windows and Doors
11.2018 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Owner/Operator Technician
J.A Fletcher Quality Home Renovations
01.2002 - 12.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Renovation Project Manager
Mr Handyman
03.2011 - 10.2015
- Collaborated closely with design teams to develop creative renovation concepts tailored to meet specific client preferences and requirements.
- Led comprehensive site assessments to accurately estimate project scopes, timelines, and budgets.
- Exhibited strong attention to detail when overseeing contractor workmanship, guaranteeing consistent delivery of high-quality results for clients.
- Implemented innovative construction solutions to address unique challenges presented during the renovation process.
- Demonstrated exceptional time management skills by consistently meeting or exceeding established project milestones and deadlines, ensuring client satisfaction.
- Assisted junior team members in their professional development through mentorship opportunities, providing guidance on complex tasks or challenges encountered during renovation projects.
- Improved client satisfaction rates by consistently delivering high-quality workmanship and timely project completion.
Project Manager
Pioneer Craftsmen
04.2002 - 11.2005
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Education
No Degree - Electronics
Grand River Collogiate
Kitchener, None01-1985
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Relationship building
- Client relations
- Customer relations
- Advanced problem solving
- Risk management
- Coaching and mentoring
Languages
English
Professional Working
Certification
- First Aid & CPR Level A 2006 Protocols St Johns Ambulance 2023
Timeline
Project Manager
Martin and Mousso Renovators
02.2023 - 01.2025
Window and Door Sales
Dan's Discount Windows and Doors
11.2018 - 02.2023
Project Manager
Westmount Craftsmen
01.2018 - 08.2023
Renovation Project Manager
Mr Handyman
03.2011 - 10.2015
Project Manager
Pioneer Craftsmen
04.2002 - 11.2005
Owner/Operator Technician
J.A Fletcher Quality Home Renovations
01.2002 - 12.2015
No Degree - Electronics
Grand River Collogiate
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