James Farough
Windsor,Ontario
Summary
Customer Service Representative with over 8 years of experience in diverse roles, including delivery services and automotive maintenance. Demonstrates strong skills in customer interaction, time management, and safe food handling, with a proven ability to navigate complex situations efficiently. Eager to leverage expertise in customer service and organizational skills to contribute to a dynamic team environment.
Overview
8
8
years of professional experience
Work History
Independent Contractor
Independent Contractor
01.2019 - Current
- Shop and deliver orders which involves going into merchant stores and fulfilling orders placed by customers
- Scan each item with corresponding UPC Codes
- Following up with customers in cases of changes or substitutes
- Navigating the city in a timely manner so orders are delivered on time and safely
- Delivering food and alcohol to customer with the practice of safe food handling
- Greeting and departing with customers to ensure happy feedback
- Organization of KMS, Repairs and cost of business expenses
- Timing and understanding delivery times and conflict resolution when problems occur with orders or unsafe instruction
- Dropping customers off at their pickup locations and drop points
- Establishing a great profile for customers to read
- Report to supervisor daily for issues and things needing to be addressed
Dishwasher/ Line Cook
Chuck's Road House
02.2024 - 12.2024
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
Lube and Tire Technician
Tire Craft Windsor
01.2023 - 12.2023
- Company Overview: Tire Craft Windsor | Windsor, Canada
- Performed tire rotations and oil changes, enhancing vehicle performance and customer satisfaction
- Diagnosed and resolved tire issues, improving service efficiency and reducing customer wait times
- Collaborated with team to maintain a safe and organized work environment, ensuring compliance with standards
- Streamlined lube service process, reducing average completion time
- Consistently met daily service quotas while maintaining high quality standards
- Worked seamlessly with senior technicians, learning advanced repair techniques
- Contributed to team efficiency by organizing tools and maintaining clean work areas
- Proposed and implemented a new tire rotation tracking system, improving service accuracy
- Adapted quickly to new automotive technologies and service procedures
- Optimized tire rotation and oil change processes, boosting service efficiency and customer satisfaction
- Implemented tracking system for enhanced accuracy
- Tire Craft Windsor | Windsor, Canada
Material Handler / Forklift Driver / Production Associate
Ground Effects Ltd
06.2017 - 07.2019
- Company Overview: Ground Effects Ltd | Windsor, Canada
- Propane License and in house Forklift license
- Skills with Palletizing, manufacturing auto parts and packages
- Assemble and Build Parts for Ford GM and Chrysler in a fast paced environment
- 5S Work place, assisted in RMA and Quality procedure, feeding the production line and replenishing fresh parts when running out
- Inspecting parts for defects and imperfections
- Ground Effects Ltd | Windsor, Canada
Education
ALCOHOL SERVICE CERTIFICATION -
Smart Serve
08.2029
DRIVER'S LICENSE - Class G Licence
11.2027
SECONDARY SCHOOL -
Western Secondary School
06.2004
Skills
- Forklift
- Landscaping
- Mechanics
- Driving
- Computer
- Bookkeeping
- Organization
- Cleaning
- Windows
- Mac OS
- Customer service
- Food handling
- Navigation
- Time management
- Conflict resolution
Languages
English
Native or Bilingual
Additional Information - Qualifications
- Forklift License for 4 years
- Knowledge for landscaping and operating small mechanics like Zero Turn mowers, weed wackers, saws, drills, presses
- Driving company vehicles with trailers attached
- Full G license
- Expert at computer navigation and other bookkeeping tasks
- Dock experience and organization by product codes and information
- High School Diploma
- Smart Serve
- Computer Skills
- Windows and Mac OS
- Tire light auto mechanics
Timeline
Dishwasher/ Line Cook
Chuck's Road House
02.2024 - 12.2024
Lube and Tire Technician
Tire Craft Windsor
01.2023 - 12.2023
Independent Contractor
Independent Contractor
01.2019 - Current
Material Handler / Forklift Driver / Production Associate
Ground Effects Ltd
06.2017 - 07.2019
ALCOHOL SERVICE CERTIFICATION -
Smart Serve
DRIVER'S LICENSE - Class G Licence
SECONDARY SCHOOL -
Western Secondary School
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