Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Generic

James Edeji

Summary

Banking professional with extensive experience in leading branch operations and driving business growth. Known for fostering collaborative team environments and delivering exceptional results in dynamic settings. Expertise in financial management, customer service excellence, and strategic planning.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Head Branch Services

First Bank of Nigeria
06.2023 - 01.2024
  • Developed detailed project plans within the branch, including schedules, budgets, and resource allocation.
  • Initiated and oversaw several projects in the branch, making sure they adhered to the bank's guidelines.
  • Supervised all branch operations transactions.
  • Verified and approved all financial and non-financial transactions.
  • Held weekly hurdles with the business unit of the branch to educate the team and ensure the unit understands approved banking policies while marketing and onboarding potential customers.
  • Conducted integrity tests and spot checks with the head financial unit on financial staff members.
  • Monitored non-financial unit's services to ensure prompt service deliveries and positive feedbacks.
  • Conducted annual appraisals and recommendations for branch operations staff.
  • Approved and supervised cash movements from / to central vault initiated by head financial unit.
  • Approved and supervised cash requests and movement from Festac 2 branch to other branches within the branch's purview.
  • Attended MPR and QPR sessions with the business manager of the branch to discuss strategies for yearly target and the branch's growth.

Compliance Risk Officer

First Bank of Nigeria
01.2023 - 06.2023
  • Evaluated policies/procedures and ensured they are in line with all regulations on loans and customer deposits/withdrawals.
  • Conducted research on established banking laws to ensure non-violation of federal and state laws.
  • Conducted audits and inspections to ensure the bank adheres to set internal and external laws.
  • Monitored and analyzed risk areas in the bank's operation to ensure observance of state / federal laws.
  • Ensured new regulations passed by the central bank or state or federal government bodies are duly implemented by the bank.
  • Proffered compliance and risk advice to the HBSs and BMs to mitigate fraud and sanctions.
  • Identified areas of non-compliance and initiated solutions to address identified risks.
  • Implemented compliance programs to educate bank staff on new regulations.
  • Reported illegal financial activities to proper authorities to protect the reputation of the bank.
  • Supported external auditors during bank audit.

Head Financial Services

First Bank of Nigeria
05.2022 - 01.2023
  • Supervision and approval of all branch's financial unit transactions.
  • Daily vault balancing to ensure the branch's vault is within approved limit.
  • Held daily pep talks with financial unit staff to educate team of the bank management's expectations.
  • Conducted integrity tests and spot-checks on financial unit staff to ensure the integrity of banking operations in the branch are maintained.
  • Monitored team services and deliveries while also counting on them to cross-sell other bank's products when carrying out customers requests.
  • Held daily hurdle with financial team to ascertain the growth of our services and discuss customers feedbacks.
  • Held the position of Head Branch Services (Willoughby branch) in acting capacity.

Head Financial Services

First Bank of Nigeria
02.2020 - 05.2022
  • Supervision and approval of all branch's financial unit transactions.
  • Daily vault balancing to ensure the branch's vault is within approved limit.
  • Held daily pep talks with financial unit staff to educate team of the bank management's expectations.
  • Conducted integrity tests and spot-checks on financial unit staff to ensure the integrity of banking operations in the branch are maintained.
  • Monitored team services and deliveries while also counting on them to cross-sell other bank's products when carrying out customers requests.
  • Held daily hurdle with financial team to ascertain the growth of our services and discuss customers feedbacks.

Team Lead Financial

First Bank of Nigeria
07.2019 - 02.2020
  • Authorized and supervised branch tellers' services to customers.
  • Monitored daily tellers trial balancing.
  • Escalated issues beyond limit to head financial transactions.
  • Approved all transactions above tellers' limits (Money transfers – WUMT/MG/RIA).
  • Received and initiated customers fixed / term deposit and treasury bill investments requests.
  • Initiated OBC truncation to CBN clearing window.
  • Processed the sale of PTA, BTA and issuance of Travelers' Cheques.

Branch ATM Custodian

First Bank of Nigeria
07.2016 - 07.2019
  • Branch ATM monitoring and resolution.
  • Branch ATM proof reconciliation.
  • Branch ATM cash loading and evacuation.
  • Verified and initiated customers ATM / POS dispense error claims.
  • ATM ‘first-level' Maintenance.

Head Teller

First Bank of Nigeria
07.2014 - 07.2016
  • Confirmed and approved third part cheques for teller processing and pay-out.
  • Supervised branch tellers' transactions.
  • Branch platform management to ensure prompt services by tellers.
  • Monitored and supervised daily tellers vault-out, vault-in and till balancing.
  • Conducted integrity tests on tellers to ensure staff integrity.

Customer Service Officer

First Bank of Nigeria
09.2013 - 07.2014
  • Reviewed and opened savings, current and card accounts for referred and walk-in customers.
  • Reviewed and processed accounts reactivation and updates
  • Sent weekly reports on customers daily transaction thresholds to regulatory authorities.
  • Reviewed customers' address verification by the bank's assigned vendors.
  • Processed and issued cheque books and other withdrawal instruments to customers upon requests.
  • Placed PND on customers accounts upon approved instructions.
  • Processed and issued debit, credit and prepaid cards to customers upon requests.
  • Resolved customers complaints.
  • Reviewed and initiated verified ATM dispense errors for prompt reversal.
  • Migrated deceased customers accounts to estate accounts upon proper investigations and documentation.

Teller / FTO

Diamond Bank Plc.
06.2007 - 08.2013
  • Processed customers cash withdrawals and deposits over the counter.
  • Processed telegraphic transfer payments from other branches.
  • Processed managers cheques liquidation against accounts. (DBL MCs INTO A/Cs).
  • Processed managers cheques liquidation against cash. (OFC MCs).
  • Payment of cash from GL accounts (IDS).
  • Processed house cheque deposits (DBL Cheques)

Education

MBA -

University Canada West
04.2025

B.Sc. - Marketing

University of Nigeria
07.2005

Skills

  • Teamwork and collaboration
  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Attention to detail
  • Time management
  • Multitasking
  • Excellent communication
  • Flexible and adaptable
  • Computer skills
  • Organizational skills
  • Active listening
  • Critical thinking
  • Decision-making
  • Problem resolution
  • Dependable and responsible

Certification

  • Emergency First Aid with Level C CPR/AED | ProSafe Training School, British Columbia 2024
  • Post-Grad. Diploma in Strategic Mgt & Leadership | Online Business School, Coventry U. K 2023
  • Post-Grad. Diploma in Marketing | National Institute of Marketers of Nigeria 2012

Affiliations

  • Fellow | Certified Institute of Purchasing & Supply Administrators of Nigeria 2021
  • Fellow | Chartered Institute of Loan & Risk Management of Nigeria 2020

Languages

English
Full Professional

Timeline

Head Branch Services

First Bank of Nigeria
06.2023 - 01.2024

Compliance Risk Officer

First Bank of Nigeria
01.2023 - 06.2023

Head Financial Services

First Bank of Nigeria
05.2022 - 01.2023

Head Financial Services

First Bank of Nigeria
02.2020 - 05.2022

Team Lead Financial

First Bank of Nigeria
07.2019 - 02.2020

Branch ATM Custodian

First Bank of Nigeria
07.2016 - 07.2019

Head Teller

First Bank of Nigeria
07.2014 - 07.2016

Customer Service Officer

First Bank of Nigeria
09.2013 - 07.2014

Teller / FTO

Diamond Bank Plc.
06.2007 - 08.2013

B.Sc. - Marketing

University of Nigeria

MBA -

University Canada West

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James Edeji