James Dyck
Calgary,AB
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
General Manager
Morris Group BVC Best Vehicles Canada Inc.
08.2020 - Current
- Increased dealership revenue by implementing strategic sales and marketing initiatives.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Conducted regular performance evaluations, providing constructive feedback for employee growth and development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Displayed financial responsibility through P&L management.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Expanded market reach by identifying new business opportunities within the automotive industry.l
- Defined clear targets and objectives and communicated to other team members.
- Managed daily operations, ensuring smooth functioning of all departments including sales, service, parts, and finance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
Owner/General Manager
Carmac Auto Finance Services
04.2000 - 08.2020
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Assisted in recruiting, hiring and training of team members.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Education
High School Diploma -
WC Miller
Altona, MB06.1985
Skills
- Records Organization and Management
- Customer Service
- P&L Administration
- Financial Administration
- Account Management
- Workflow Planning
- Staff Development
- Business marketing
- Organizational Development
- Sales Analysis
- Staff Training
- Performance Evaluation and Monitoring
- Client Relations
- Purchasing and planning
- Motivation
- Effective leader
- Relationship Building
- Goal Setting
- Business Leadership
Languages
English
Full Professional
Timeline
General Manager
Morris Group BVC Best Vehicles Canada Inc.
08.2020 - Current
Owner/General Manager
Carmac Auto Finance Services
04.2000 - 08.2020
High School Diploma -
WC Miller
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