James Dyck
Calgary,AB
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
General Manager
Morris Group BVC Best Vehicles Canada Inc.
Calgary, AB
08.2020 - Current
- Increased dealership revenue by implementing strategic sales and marketing initiatives.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Conducted regular performance evaluations, providing constructive feedback for employee growth and development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Displayed financial responsibility through P&L management.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Expanded market reach by identifying new business opportunities within the automotive industry.l
- Defined clear targets and objectives and communicated to other team members.
- Managed daily operations, ensuring smooth functioning of all departments including sales, service, parts, and finance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
Owner/General Manager
Carmac Auto Finance Services
Winnipeg, MB
04.2000 - 08.2020
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Assisted in recruiting, hiring and training of team members.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Education
High School Diploma -
WC Miller
Altona, MB06.1985
Skills
- Records Organization and Management
- Customer Service
- P&L Administration
- Financial Administration
- Account Management
- Workflow Planning
- Staff Development
- Business marketing
- Organizational Development
- Sales Analysis
- Staff Training
- Performance Evaluation and Monitoring
- Client Relations
- Purchasing and planning
- Motivation
- Effective leader
- Relationship Building
- Goal Setting
- Business Leadership
Languages
English
Full Professional
Timeline
General Manager
Morris Group BVC Best Vehicles Canada Inc.
08.2020 - Current
Owner/General Manager
Carmac Auto Finance Services
04.2000 - 08.2020
High School Diploma -
WC Miller