Summary
Overview
Work History
Education
Skills
Timeline
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James Dunn

Toronto,ON

Summary

Experienced Credit Controller with over 10 years of expertise in enhancing department productivity and optimizing processes for efficiency. Known for a resourceful, quality-focused, and customer-centric approach. Proven track record in risk assessment and collaboration with external departments to develop cross-functional strategies for comprehensive credit management success. Eager to contribute extensive experience and knowledge to a leading company in credit and collections management

Overview

23
23
years of professional experience

Work History

Credit Controller/Collections Officer

United Motors Limited
  • Created and applied standards for credit application processing, ensuring compliance with relevant regulations and improving operational efficiency
  • Managed customer accounts by addressing queries and resolving complaints, contributing to a positive customer experience and effective collections
  • Assisted in the development of business process designs, supporting the Collections Department with clerical tasks and payment collections.

Advanced Accounts Specialist

TD Auto Finance
05.2017 - Current
  • Developed and executed standards for accounts receivable management, ensuring consistent practices and adherence to internal policies
  • Conducted detailed reviews and analyses of accounts receivables, capturing analytics on customer payment behaviors to recommend improvements
  • Provided oversight and leadership in handling delinquent accounts, including coordinating with internal teams and resolving complex issues to enhance service effectiveness
  • Implemented training programs for new processes and tools, contributing to a culture of continuous improvement and high standards
  • Achieved top ten national ranking in revenue generation through exceptional customer service, aligning with business objectives and enhancing operational efficiencies.

Overdue Adjuster Representative

Scotiabank - Jamaica
01.2002 - 01.2016
  • Led efforts in managing risk by developing and coordinating quality assurance processes for handling delinquent accounts, exceeding collection targets by 23%
  • Supervised and trained new staff on organizational tools and best practices, contributing to improved team performance and knowledge
  • Analyzed data and trends to develop recommendations for improving collection processes and customer service, aligning with business goals
  • Coordinated with internal teams to address and resolve customer issues effectively, promoting a culture of continuous improvement and accountability.

Education

BSc, Business Administration -

Institute of Management and Production

Investment Funds of Canada -

Seneca College
Toronto, ON
01.2016

Certified Accounting Technician -

Institute of Chartered Accountants
01.2004

Skills

  • Quality Assurance and Process Improvement: Experienced in developing and coordinating quality assurance programs and processes to meet organizational standards
  • Leadership and Team Management: Proven ability to supervise, train, and motivate staff to maintain high work standards and performance
  • Credit reviews
  • Cross-Functional Communication
  • Research abilities
  • Cross-Functional Collaboration
  • Fraud detection techniques
  • Financial statement analysis
  • Customer Service and Analytics: Proficient in analyzing customer data and trends to recommend improvements and enhance service effectiveness
  • Technical Skills: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Access, Outlook), Lotus Notes, IBP (International Banking Platform), HR Passport, TD Bank software (HOST/Admin, Keysys, Payment Processing)

Timeline

Advanced Accounts Specialist

TD Auto Finance
05.2017 - Current

Overdue Adjuster Representative

Scotiabank - Jamaica
01.2002 - 01.2016

Credit Controller/Collections Officer

United Motors Limited

BSc, Business Administration -

Institute of Management and Production

Investment Funds of Canada -

Seneca College

Certified Accounting Technician -

Institute of Chartered Accountants

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James Dunn