James Dunlop
Spencerville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Talented at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and flexible to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
LCBO
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Dairy Farm Hand
Winright Holsteins
07.2016 - Current
- Assisted with milking cows, including checking and maintaining milking equipment.
- Performed daily tasks such as feeding, watering, and cleaning the dairy barns and stalls.
- Monitored herd health by observing cows for signs of illness or injury.
- Operated various tractor models including loader tractors, Utility tractors and garden tractors.
- Handled calves in accordance with safety protocols established by the farm owner.
- Administered vaccines to cattle according to veterinary instructions.
- Worked cooperatively with other staff members to ensure efficient operation of the dairy farm.
- Assisted with feeding, tagging, and treating calves.
Education
High School Diploma -
Saint Thomas Aquinas Catholic Highschool
Russell, ON06-2021
Skills
- Pest Control
- Pasture Management
- Machinery Operation
- Vaccination Administration
- Feed Mixers
- Tractor Operation
- Milking Machines
- Troubleshooting skills
- Team Collaboration
- Time Management
- Teamwork and Collaboration
- Heavy Lifting
- Physical Stamina
- Excellent Communication
Contact
Spencerville, ON K0E 1X0
Education and Training
Russell, ON
References
Available upon request
Timeline
Customer Service Representative
LCBO
11.2024 - Current
Dairy Farm Hand
Winright Holsteins
07.2016 - Current
High School Diploma -
Saint Thomas Aquinas Catholic Highschool
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