James Duncan
Kamloops,British Columbia
Summary
High-achieving General Sales Manager adept at building and leading successful sales teams. Versed in Ford automotive industry practices, needs and customers. Offering 19 years' experience in the field. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
General Sales Manager
Kamloops Ford Lincoln
09.2019 - Current
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
Sales Manager
Kamloops Ford Lincoln
10.2010 - 08.2019
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Finance Manager
Kamloops Ford Lincoln
09.2009 - 09.2010
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
Sales Consultant
Kamloops Ford Lincoln
10.2004 - 09.2009
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
Education
High School Diploma -
Clearwater Secondary
Clearwater, BC06.2020
Skills
- Leadership and team building
- Employee Motivation
- Team Development
- Sales Development
- Budgeting and finance
- Sales Leadership
- Profitability improvement
- Training and coaching
Languages
English
Full Professional
Timeline
General Sales Manager
Kamloops Ford Lincoln
09.2019 - Current
Sales Manager
Kamloops Ford Lincoln
10.2010 - 08.2019
Finance Manager
Kamloops Ford Lincoln
09.2009 - 09.2010
Sales Consultant
Kamloops Ford Lincoln
10.2004 - 09.2009
High School Diploma -
Clearwater Secondary
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