James Dooley
Corona
Summary
Versatile leader responsible for multi-branch operations in the welding, pipe positioning, pipe manipulation, turntables, power generator, and power distribution rental industry. A recognized achiever who thrives in a dynamic, challenging, and fast-paced professional environment. Assertive, and enthusiastic, with extensive knowledge of the construction rental industry.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Branch Manager
Trench Shoring Company
09.2022 - 12.2024
- Managed team of 30 - 34 employees to provide construction equipment rental services to the Orange County / Northeast Los Angeles market.
- Developed team members through mentorship and training opportunities.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Ensured compliance with all Federal DOT guidelines and CHP regulations to optimize fleet operation and performance.
- Conducted monthly safety meetings and annual safety audits while maintaining a zero recordable injury safety record.
Senior Rental Coordinator
Trench Shoring Company
11.2021 - 09.2022
- Assisted customers in selecting appropriate equipment for their needs, providing knowledgeable guidance on available options.
- Enhanced customer satisfaction through timely communication and attention to detail in coordinating rentals.
- Accommodated last minute requests to address customer needs, achieving top customer satisfaction and repeat business.
- New account creation and management to ensure specific customer expectations are maintained at a high standard.
- Supervised a team of 3 rental coordinators providing internal guidance and support to strengthen skills and ensure customer service is kept at the highest levels.
- Worked closely with outside sales team in order to stay current with changing customer needs and to exchange information regarding upcoming projects.
Equipment Technician
Praxair
04.2021 - 11.2023
- Troubleshoot equipment failures and remedy problems to restore functionality.
- Perform frequent inspections of company equipment and correct malfunctioning equipment.
- Understand and read technical manuals and blueprints.
- Maintain documentation of equipment maintenance tasks, new installations and repair procedures.
- Assess machinery in need of repair, identified issues and implemented corrective actions to achieve quick resolution and return to service.
Service Supervisor
Cintas
12.2016 - 04.2020
- Enforcement of company safety policies and procedures.
- Oversee SSR service operations in central Orange County area.
- Conduct all sales / service related training for members of my service team.
- Manage key performance indicators for SSR's with regards to rental / sales metrics.
- Creation of performance development plans for jeopardy employees.
- Direct involvement in training / development of new associates.
- Oversee account collection efforts made by team members.
- Certified SMITH Driving System trainer.
Branch Manager
Red-D-Arc Welderentals Inc.
11.2011 - 10.2016
- Enforcement of company safety policies and procedures
- Conducting of monthly safety meetings
- Performing annual safety audits
- Employee payroll
- Managed branch static equipment levels to keep a steady turnaround of rental equipment.
- Accounts payables
- Hiring of new associates
- Training, mentoring, and coaching of facility associates
- Worked directly with inside / outside sales staff to achieve fiscal sales goals
- Following up with new and established customers to ensure customer service satisfaction.
- Exceeded company sales objectives with the silver award for branch sales growth in 2014
- Conducting quarterly equipment inventories, and annual parts inventories
Inside Sales Associate
Red-D-Arc Welderentals Inc.
09.2009 - 11.2011
- Answering incoming phone calls providing customers with rental, sale, and leasing solutions for upcoming projects.
- Creation, and termination of rental orders
- Dispatch of drivers and technicians for equipment deliveries, pickups, and equipment service calls
- Coordinating equipment demonstrations with outside sales staff
- Audit equipment stock levels to ensure proper min/max equipment levels
- Assist with account collection efforts
- Setup of new customer accounts
- Following up with customers to ensure service satisfaction
Equipment Technician
Red-D-Arc Welderentals Inc.
10.2003 - 09.2009
- Troubleshoot, service, and repair of rental equipment
- Creating / inputting of equipment service records
- Physical quality control of rental equipment
- Assisting sales staff with equipment demonstrations providing answers to any technical questions that are presented
- Performing job walks with outside sales staff providing customers with equipment layout options
- On-site service calls for customers having equipment technical, or setup issues
Education
High School Diploma -
Garden Grove High School
Garden Grove, CASkills
- Staff training / development
- Efficient multitasker
- Customer service oriented
- Organization
- Exceptional interpersonal communication
- Effective leader
- Deadline oriented
- Microsoft Navision rental program
- Microsoft Word
- Microsoft Excel
Certification
- Miller Electric Service Engineering 1
- Miller Electric Service Engineering 2
- Lincoln Electric Welder Service Certification
Timeline
Branch Manager
Trench Shoring Company
09.2022 - 12.2024
Senior Rental Coordinator
Trench Shoring Company
11.2021 - 09.2022
Equipment Technician
Praxair
04.2021 - 11.2023
Service Supervisor
Cintas
12.2016 - 04.2020
Branch Manager
Red-D-Arc Welderentals Inc.
11.2011 - 10.2016
Inside Sales Associate
Red-D-Arc Welderentals Inc.
09.2009 - 11.2011
Equipment Technician
Red-D-Arc Welderentals Inc.
10.2003 - 09.2009
High School Diploma -
Garden Grove High School
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