James Dominique
Calgary
Summary
Counter associate with 20 years of experience displaying hard work and consistency in versatile environments. Strong work ethic with knowledge of Heavy Duty Parts counter. Dynamic communicator skilled at understanding customer requests, needs and interests. Excelled in multitasking and teamwork, significantly improving service efficiency
Overview
21
21
years of professional experience
1
1
Certification
Work History
Heavy Duty Parts Counter
Fort Garry Industries Ltd.
03.2006 - 01.2025
- Handled transactions, maintaining accuracy and accountability.
- Improved customer satisfaction by providing timely and accurate service at counter.
- Increased sales opportunities with knowledge of products and services at counter.
- Collaborated with team members to streamline counter operations.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Professionally answered telephones and responded to customer inquiries.
- Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Recommended products that met customer needs, emphasizing quality and usefulness.
- Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
- Crosstrained in other departments as needed, demonstrating adaptability and commitment to the success of the store team.
- Used calipers, micrometers and rulers to measure products, maintaining accurate records.
- Worked flexible hours across weekend and holiday shifts.
- Worked after hours on call to supply parts.
Heavy Duty Parts Person
Maxim Truck and Trailer
01.2004 - 02.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Graduate Certificate - Automotive Service Technology
SAIT
Calgary, ABHigh School Diploma -
Strathmore High School
Strathmore, ABSkills
- First aid training
- Money handling
- Multitasking
- Reliability
- Machine operation (Forklifts)
- Teamwork and collaboration
- Attention to detail
- Adaptability and flexibility
- Order processing
Certification
- Forklift Certification
- First Aid Certification
Timeline
Heavy Duty Parts Counter
Fort Garry Industries Ltd.
03.2006 - 01.2025
Heavy Duty Parts Person
Maxim Truck and Trailer
01.2004 - 02.2006
Graduate Certificate - Automotive Service Technology
SAIT
High School Diploma -
Strathmore High School
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