James Descalso

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Maintained upbeat, positive attitude in busy, customer-focused environment.

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.

• Maintained a safe and clean environment for the children by adhering to health and safety protocols.
• Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
• Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Monitored children's activities to verify safety and wellbeing.
• Responded to inquiries from parents and guardians.
• Developed age-appropriate activities and crafts to engage children.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Improved worksite efficiency by maintaining clean and organized work areas.
• Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
• Performed general housekeeping and cleaning tasks.
• Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.

My job for this party production company was to keep the warehouse stocked, organized and clean. We would load props and items into the large trucks and transport them to the job sites where we would be working. These companies included Yahoo, Google , Sandisk, etc. Dealt with on site liaisons of these companies in a professional manner.