James Desabrais
Ottawa,Canada
Summary
My objective is to become a valued team member and provide any services that allow company growth and positive client feedback.
Overview
30
30
years of professional experience
Work History
Culinary Consultant
Sealand Quality Foods
Ottawa, ON
03.2025 - Current
- Sales and Delivery of high quality foods to a vast clientele across Eastern Ontario and Western Quebec.
- Door to Door sales and customer service.
- Product knowledge and te ability to articulate and consult with clients or the best options.
- Processing sales and keeping track of inventory and well as organizing delivery routes.
Arena Conversion Specialist
Ottawa Senators Hockey Club
Ottawa, Ontario
08.2023 - Current
- Company Overview: Canadian Tire Centre 1000 Palladium Drive, Ottawa, Ontario
- Day to Day responsibilities include checking ice temperatures, ensuring boards and glass are safe and secure, ensuring any arena issues are corrected.
- Advising and supervising arena conversions from hockey to concert or other event set ups.
- Supervising and assisting in building stage set ups for various bands and entertainment groups.
- Using power tools as well as hand tools daily.
- Use of critical thinking to troubleshoot any issues within the arena building.
Learning Solutions Advisor
Canada Revenue Agency
Ottawa, Ontario
03.2006 - 07.2023
- Company Overview: Various locations, Ottawa, Ontario
- Monitored generic mailbox queues during peak times to ensure all issued tickets were answered promptly.
- Assisted clients with navigating webpages and locating desired learning content quickly.
- Developed strong customer service skills, building relationships with clients through effective communication.
- Worked with Ancile uPerform Software to create and modify learning materials, scripts and work instruction.
- Training facilitator for Ancile uPerform. Gave training to clients on how to properly and effectively use the software.
- Created profiles for students in SAP for learning purposes.
- Maintained up-to-date knowledge of products and services, utilizing resources such as product manuals, online documents, and manufacturers websites.
Head Tire Technician
Frisby Tire Co.
Ottawa, Quebec
06.1995 - 03.2006
- Company Overview: Somerset St. Ottawa, Quebec
- Performed tire and wheel services, including mounting, balancing, rotation, repair and replacement of tires on a variety of vehicles utilizing hand tools and power equipment.
- Maintained cleanliness of work area by following guidelines set forth by the company.
- Managed multiple tasks simultaneously while adhering to safety standards and regulations.
- Maintained accurate records of inventory and managed stock levels for various types of tires.
- Ensured accuracy when entering data into computer system regarding invoices and other associated paperwork.
Education
Social Science
Heritage College
Hull, Quebec01.1995
High School Diploma - undefined
Pontiac High School
Shawville, Quebec06.1994
Skills
- Communication
- I can communicate well amongst my co-workers
- I can understand problems and find efficient ways to solve them while working alongside my team members
- Leadership
- I can take charge of certain situations and provide ways of best resolving issues as well as assuring clients’ needs are met by myself or with various team members
- Efficiency
- I complete my tasks quickly and I manage my time well Ensuring that tasks are completed properly and with the utmost precision
Bilingual
I am proficient in both English and French.
Extra-Curricular
August 2021 - present | Hockey I play hockey and am a team representative in the Aylmer Men’s Hockey League. I have been involved in this league, off and on, for 20 years. August 2019 - Present | Softball I have been a member of the Aylmer 3-pitch League as a team co-representative for the past 4 years. I have been a part of this league for 10-15 years. I am a member of the Aylmer Men’s Slo-pitch league and have been a part of this association for 4-5 years.
Timeline
Culinary Consultant
Sealand Quality Foods
03.2025 - Current
Arena Conversion Specialist
Ottawa Senators Hockey Club
08.2023 - Current
Learning Solutions Advisor
Canada Revenue Agency
03.2006 - 07.2023
Head Tire Technician
Frisby Tire Co.
06.1995 - 03.2006
High School Diploma - undefined
Pontiac High School
Social Science
Heritage College
Hobbies and Interests
I enjoy sports, including hockey, softball and football. I have played hockey at high levels and continue to play both hockey and softball at competitive levels., I enjoy social activities with friends and family., I also enjoy working on and learning about cars.