James Cramer
Santa Ana
Summary
Adaptable and results-driven Warehouse Supervisor with over 12 years of experience in inventory control, order fulfillment, customer service, team leadership, and cross-functional collaboration. Proven ability to lead high-performing teams, streamline operations, and drive measurable process improvements.
Overview
19
19
years of professional experience
Work History
Operations Supervisor
Shimano North America Holdings
09.2022 - Current
- Supervise a team of 20+ employees in a fast-paced distribution environment.
- Track and analyze daily, weekly, and monthly KPIs to drive operational performance.
- Onboard and train new staff on company policies, safety protocols, and job functions.
- Streamline operations by identifying and resolving productivity inefficiencies.
- Plan labor based on Monthly Employee Budget.
- Assign daily tasks to ensure timely order fulfillment and efficient workflow execution.
- Plan Preventive Maintenance and Repairs based on Annual Budget.
Warehouse Manager
Birdwell Beach Britches
02.2018 - 09.2022
- Managed daily operations of a direct-to-consumer e-commerce warehouse.
- Monitored KPIs to optimize employee performance and productivity.
- Led hiring, coaching, and development of a 12-person warehouse team.
- Maintained accurate inventory to support real-time e-commerce sales.
- Implemented weekly cycle counts, improving inventory accuracy from 65% to 97%.
- Coordinated the receipt, storage, and scheduling of finished goods.
Warehouse Supervisor
The Bruery, LLC
02.2011 - 01.2018
- Directed daily warehouse operations and delegated tasks to a team of 8 associates.
- Improved operational efficiency by streamlining fulfillment processes and reducing overtime.
- Managed intercompany logistics between tasting rooms and the central warehouse.
- Conducted inventory reconciliations and investigated discrepancies.
Warehouse Associate / Customer Service Associate
The Bruery, LLC
07.2007 - 02.2011
- Assisted customers with product knowledge and home brewing equipment.
- Fulfilled custom milling orders based on customer specifications.
- Redesigned storage layouts to improve space utilization and product accessibility.
Skills
- Warehouse Operations & Inventory Management
- Team Leadership & Staff Development
- Order Fulfillment & Logistics
- KPI Tracking & Performance Optimization
- ERP Systems (NetSuite, Orchestrated Beer, SAP Business One)
- Microsoft Office Suite & Shopify
- AnyLogic Warehouse Modeling
- Flexible, Self-Motivated, and Adaptable
- Inventory coordination
- Team Training
- Data analysis
Timeline
Operations Supervisor
Shimano North America Holdings
09.2022 - Current
Warehouse Manager
Birdwell Beach Britches
02.2018 - 09.2022
Warehouse Supervisor
The Bruery, LLC
02.2011 - 01.2018
Warehouse Associate / Customer Service Associate
The Bruery, LLC
07.2007 - 02.2011