Summary
Overview
Work History
Education
Skills
Technical Skills
Languages
Timeline
Generic

James Cradle

Summary

Driven professional with years of experience in management, client services, and sales. Possesses a proven ability to motivate others to accomplish their goals. Commended for history as a hardworking team player and recognized for managing high-volume workloads in a fast-paced environment.

Overview

28
28
years of professional experience

Work History

Group Fitness Instructor

NAUTILUS PLUS
07.2009 - Current
  • Actively marketed and promoted group fitness classes and programs
  • Led members through safe and efficient fitness classes.

Account Executive

Haku
07.2024 - 06.2025
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
  • Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
  • Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.

Business Development Manager

B Citi
09.2023 - 01.2024
  • Leveraged familiarity with municipal procurement regulations and procedures. and knowledge of bidding and contracting processes.
  • Developed in-depth understanding of the industry and market trends relevant to government needs.
    Awareness of government policies and initiatives affecting the industry.
  • Displayed strong interpersonal and relationship-building skills to establish and nurture connections with key municipal decision-makers.
  • Used clear and concise communication skills, both written and verbal to articulate value propositions tailored to municipal requirements.

Business Development Manager

Protect Group
06.2021 - 08.2023
  • Led market position and financial growth by defining strategic goals within the territory and building key customer relationships
  • Managed the entire sales cycle from generating leads to agreeing commercials & contracts
  • Used variety of styles to persuade and negotiate deals appropriately.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
  • Successfully signed over 50 Accommodation partners

Local Marketing Representative

BELL CANADA
11.2019 - 06.2021
  • Developed new revenue streams by pursuing new business opportunities
  • Provided ongoing information and support to ensure optimal customer experience
  • Prospected and directly solicited new clients.

Owner & Operator

EZ Transport
06.2006 - 09.2009
  • Responsible for hiring and supervision of employees
  • Oversaw daily operations of the business.

Set Designer, Archery & Fitness Instructor

Club Meditérranée
08.1997 - 09.2005
  • Successfully managed and coordinated teams of up to 25 employees
  • Curated collaborative environment by coordinating with peers, sharing recognition, and supporting company-wide objective
  • Ensured that clients’ needs were met by providing quality services and fitness classes.

Education

Morehouse College

Skills

  • Relationship Building
  • CRM Platforms
  • Pipeline Development
  • Product Demonstrations
  • Sales Presentations
  • Trained ability to quickly develop rapport with clients
  • Practiced determining needs and buying motivation of prospective clients
  • Proven capacity to articulate product benefits through use of data and feedback from existing client base
  • Highly-developed communication and negotiation skills
  • Adept in use of standard closing techniques
  • Management & Administration
  • Competent in development of policies and procedures to improve client satisfaction
  • Experienced in management and supervision of diverse teams
  • Demonstrated ability to provide support, respond to inquiries, and utilize appropriate resources to quickly identify and resolve issues
  • Documented history of ensuring customer satisfaction through relationship development and prompt problem resolution

Technical Skills

  • CRM Salesforce
  • Close.io
  • HubSpot
  • Microsoft Office Suite


Languages

English
Native or Bilingual
French
Full Professional
Spanish
Elementary
Italian
Elementary

Timeline

Account Executive

Haku
07.2024 - 06.2025

Business Development Manager

B Citi
09.2023 - 01.2024

Business Development Manager

Protect Group
06.2021 - 08.2023

Local Marketing Representative

BELL CANADA
11.2019 - 06.2021

Group Fitness Instructor

NAUTILUS PLUS
07.2009 - Current

Owner & Operator

EZ Transport
06.2006 - 09.2009

Set Designer, Archery & Fitness Instructor

Club Meditérranée
08.1997 - 09.2005

Morehouse College

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James Cradle