James Collins
Lodi
Summary
Network Engineer with expertise in enterprise LAN/WAN architecture and Cisco technologies and proven success in leading proof-of-concept efforts and collaborating with cross-functional teams to enhance network performance and reliability.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Network Engineer
CommonSpirit Health
02.2023 - Current
- Design and support enterprise network infrastructure across a healthcare environment, ensuring high availability and performance
- Serve as subject matter expert for Cisco SD-WAN, supporting configuration, optimization, and troubleshooting across WAN environments
- Led proof-of-concept (POC) efforts for SD-WAN deployment in collaboration with WAN engineering teams, validating design, performance, and scalability
- Designed and built an SD-WAN solution from scratch in a lab environment, simulating real-world traffic and failover scenarios to support architecture decisions
- Configure and manage Cisco routers, switches, and SD-WAN edge devices
- Troubleshoot complex network issues across LAN/WAN environments using advanced diagnostic methodologies
- Support and optimize routing protocols including OSPF, BGP, and EIGRP
- Implement network segmentation, access control, and security best practices
- Monitor network performance and proactively address latency, outages, and capacity constraints
- Maintain detailed network documentation, topology diagrams, and configuration standards
- Collaborate with cross-functional teams to support infrastructure upgrades, integrations, and long-term network strategy
End User Services Technician
CommonSpirit Health
11.2021 - 02.2023
- Delivered on-site and remote technical support for end-user systems in a healthcare environment
- Resolved hardware, software, and connectivity issues while maintaining high user satisfaction
- Managed ticket queues and prioritized incidents to meet SLA requirements
- Installed and configured end-user devices and peripherals
- Escalated complex issues to network and infrastructure teams, contributing to faster resolution times
Security Officer / Medical Office Representative
CommonSpirit Health
2019 - 2021
HR Manager / Location Manager
Lodi Guns
2016 - 2016
- Managed daily operations of a retail location with a team of ~10 employees, ensuring efficient workflow and staff performance
- Led hiring processes including recruiting, interviewing, onboarding, and training new employees
- Oversaw scheduling, payroll processing, and timekeeping to maintain operational efficiency
- Supervised staff performance, provided coaching, and handled disciplinary actions when needed
- Ensured compliance with company policies, state regulations, and documentation requirements
- Managed cash handling, sales transactions, and end-of-day financial reconciliation
- Coordinated inventory management and assisted customers with product selection and purchases
- Performed administrative duties including reporting, record-keeping, and internal communications
Education
High School Diploma -
Liberty High School
Lodi, CASkills
- Network Architecture & Design (Enterprise LAN/WAN)
- Cisco Technologies (Catalyst and Nexus Routing, Switching, SD-WAN)
- SD-WAN Design, Deployment & Optimization
- Routing Protocols (BGP, EIGRP)
- VLANs, VPNs, DHCP, DNS
- Network Security & Segmentation
- Performance Monitoring & Optimization
- Advanced Network Troubleshooting (Layer 1–7)
- Infrastructure Documentation & Diagramming
- Change & Incident Management
- Cross-Functional Leadership & Collaboration
Accomplishments
- Strong hands-on experience with Cisco routing, switching, Nexus, and SD-WAN platforms
- Experience contributing to enterprise WAN architecture and modernization initiatives
- Proven ability to design, test, and validate network solutions in lab and production environment
- Skilled in troubleshooting across multi-layered network architectures (Layer 1–7)
- Background in high-availability, and mission-critical healthcare environments
Certification
- Google IT Support Professional Certificate — Coursera
- The Bits and Bytes of Computer Networking — Coursera
- International Association for Healthcare Safety & Security (IAHSS):Basic Certification
Advanced Certification
Supervisor Certification
Timeline
Network Engineer
CommonSpirit Health
02.2023 - Current
End User Services Technician
CommonSpirit Health
11.2021 - 02.2023
Security Officer / Medical Office Representative
CommonSpirit Health
2019 - 2021
HR Manager / Location Manager
Lodi Guns
2016 - 2016
High School Diploma -
Liberty High School