Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Clarke

Lake Forest

Summary

Demonstrated expertise in customer service and appointment scheduling within automotive environments, effectively greeting clients and managing their needs. Responsibilities included providing accurate estimates for labor and parts, advising on necessary maintenance and repairs, and maintaining communication throughout the service process. Successfully invoiced and collected payments while ensuring client satisfaction through active follow-up on completed services. Proven ability to deliver vehicles to clients promptly, reinforcing a commitment to quality service delivery.

Overview

16
16
years of professional experience

Work History

Master Certified Service Advisor

Victory Automotive Group
Fullerton
02.2021 - 06.2025
  • Greeted clients quickly
  • Set appointments with clients
  • Provided estimates for labor, parts and additional services needed.
  • Advised on current maintenance or and repairs needed
  • Maintained constant communication with client while vehicle was in the shop
  • Invoice bill and collect payment
  • Active delivery and follow up

Master Certified Subaru Service Advisor

McKenna Subaru
Huntington Beach
11.2019 - 01.2021

Quickly greet and check in clients

Advise maintenance and repairs needed

Maintained constant communication with client

Advised and sold recommend work based on inspection of vehicle

Prepared and accepted payment for work performed.

Actively delivered vehicle to client Advised

Follow up to ensure maintenance and repairs completed correctly

Master Certified MBZ Advisor

House Of Imports Mercedes Benz
Buena Park
08.2009 - 11.2019

Set appointments and check in vehicles for service department

Advise service and repairs needed Maintained

Held constant contact with client about the vehicles progress in the shop

Sell recommended repairs or maintenance found during shop inspection

Ensure complete client satisfaction and actively delivered vehicle back to client once completed

Education

Certified - MBZ

Mercedes Benz Laureate Training
Rancho Cucamonga, CA
06-2010

Skills

  • Customer service
  • Appointment scheduling
  • Vehicle inspection
  • Repair estimation

Timeline

Master Certified Service Advisor

Victory Automotive Group
02.2021 - 06.2025

Master Certified Subaru Service Advisor

McKenna Subaru
11.2019 - 01.2021

Master Certified MBZ Advisor

House Of Imports Mercedes Benz
08.2009 - 11.2019

Certified - MBZ

Mercedes Benz Laureate Training
James Clarke