James Checo
Victorville,CA
Summary
Dynamic professional with a strong focus on relationship building and conflict resolution. Experienced in fostering customer loyalty, optimizing operations, and enhancing service delivery to achieve organizational goals.
Overview
31
31
years of professional experience
Work History
Sales Associate - Commercial Division
ADF Sprinters
05.2025 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Handled customer complaints effectively, resolving issues promptly to maintain loyalty and trust.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
General Manager of Operations
Automotive Designs, Inc
12.2014 - 05.2025
- Streamlined operations by optimizing supply chain processes and enhancing inventory management systems.
- Led teams to implement quality assurance protocols, improving product reliability and customer satisfaction.
- Developed strategic initiatives to reduce operational costs while maintaining high service standards and efficiency.
- Mentored department heads on best practices, fostering a culture of continuous improvement across all operations.
- Analyzed operational data to identify trends, driving informed decision-making for process enhancements and resource allocation.
- Collaborated with engineering team to integrate advanced manufacturing technologies, increasing production efficiency and output quality.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Reduced lead times through careful planning.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Increased employee retention rate by creating professional development training programs.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting Vehicle displays to catch attention of industry customers.
- Managed a team of 15 employees
- Oversaw daily operations to ensure efficiency across all departments.
- Handled all final operations and managed lease buyout due to market trend changes and owner consolidating 2 facilities into 1.
Business Operations Manager
LA Custom Coach, Inc
07.2005 - 12.2014
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to implement strategic initiatives and improve service delivery.
- Developed and maintained standard operating procedures to ensure compliance and quality control.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Oversaw day-to-day business operations. Fostered deep professional relationships with wholesale contacts and customers.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Ensured compliance with industry regulations by developing robust policies and procedures.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Negotiated contracts with vendors, securing the best possible terms for the company's needs and budget constraints.
- Conducted market research to identify new business opportunities, leading to launch of profitable new product lines.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed and maintained international sales and quality inspections required for export and import of vehicles worldwide.
- Recruited, hired, mentored and trained 30 staff on business procedures, policies, duties and customer care methods.
- Business was sold to Automotive Designs, Inc.
- I was retained as General Manager
Property Manager
Key West Property Management
03.1995 - 12.1997
- Oversaw daily property operations, ensuring compliance with local regulations and management policies.
- Developed and implemented maintenance schedules to enhance property functionality and tenant satisfaction.
- Managed tenant relations, addressing inquiries and resolving conflicts to maintain positive community atmosphere.
- Coordinated lease agreements and renewals, ensuring accuracy in documentation and adherence to deadlines.
- Conducted regular property inspections, identifying areas for improvement and implementing corrective actions.
- Established vendor relationships, negotiating contracts to optimize service delivery while controlling costs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
Education
No Degree - General Education And Business
Victor Valley College
Victorville, CA05-1989
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Relationship building
- Flexible schedule
- Conflict resolution
- Customer needs assessment
- Meeting deadlines
- Policy and procedure adherence
Timeline
Sales Associate - Commercial Division
ADF Sprinters
05.2025 - Current
General Manager of Operations
Automotive Designs, Inc
12.2014 - 05.2025
Business Operations Manager
LA Custom Coach, Inc
07.2005 - 12.2014
Property Manager
Key West Property Management
03.1995 - 12.1997
No Degree - General Education And Business
Victor Valley College