Zachary Naftolin
Toronto,ON
Summary
Accomplished General Manager at Toronto Hemp Company, adept in operations management and leadership, significantly enhancing sales and employee satisfaction. Expert in cultivating client relationships and implementing cost-saving strategies, demonstrating exceptional problem resolution and team building skills. Proven track record in boosting operational efficiency and profitability.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
General Manager
Toronto Hemp Company
01.2011 - 04.2024
- Managed a diverse team of four managers and ten floor staff, fostering a positive work environment and high employee satisfaction.
- Responsible for ordering products and supplies, annual value of over $1 million
- 10+ years managing payroll. Collect payroll data, submit to 3rd party payroll company and ensuring funds available for deposit.
- Responsible for overseeing routine inspection from Ministry Inspection for Tobacco and Ministry for Smoke-Free Ontario (requirement for smoking accessories form Smoke Free Ontario, ensuring correct signage re: Smoke Free Ontario Act). Inspection occurred quarterly to bi-annually. While as a GM, THC never had an infraction.
- Managed budget implementations, employee reviews, training and scheduling shift schedule.
- Assisted in recruiting, hiring and training of team members.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Manager
Toronto Hemp Company
01.2003 - 12.2010
- Maintained professional, organized, and safe environment for employees and customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Education
High School Diploma -
Monarch Park Collegiate Institute
Toronto, ONSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Training and coaching
- Time Management
- Staff Management
- Customer Relations
- Inventory Control
- Customer Relationship Management
- Employee Scheduling
Languages
English
Full Professional
Timeline
General Manager
Toronto Hemp Company
01.2011 - 04.2024
Manager
Toronto Hemp Company
01.2003 - 12.2010
High School Diploma -
Monarch Park Collegiate Institute
Similar Profiles
Edward FreedlundEdward Freedlund
Founder at Freed Hemp CompanyFounder at Freed Hemp Company
Taylor BatesTaylor Bates
Marketing Manager at The Hemp Wellness CompanyMarketing Manager at The Hemp Wellness Company
Heather LasherHeather Lasher
Business Owner/Operator at Coastal Hemp CompanyBusiness Owner/Operator at Coastal Hemp Company