James Carpenter
San Bernardino
Summary
Automotive professional with focus on delivering high standards and achieving impactful results. Brings valuable experience in sales strategy, customer engagement, and team leadership. Known for adaptability and reliability, ensuring seamless operations and sustained performance. Demonstrates skills in negotiation, customer relationship management, and strategic planning.
Overview
33
33
years of professional experience
Work History
Finance Manager
DCH Tustin Acura
09.2024 - Current
- Facilitated communication between customers and financial institutions to streamline the loan process.
- Coordinated training sessions for sales staff on financing products and procedures.
- Analyzed customer credit applications to determine financing options and approvals.
- Monitored compliance with federal regulations in all financing transactions and practices.
- Resolved customer inquiries regarding finance agreements, ensuring clear understanding of terms.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
General Sales Manager
Volvo Cars Ontario
03.2013 - 08.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
- Analyzed market trends to identify growth opportunities, leading to increased market share for Volvo Cars Ontario.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Finance Manager, Closer, Sales
Colley Ford
03.2001 - 03.2013
- Implemented a CRM system for tracking leads and managing customer interactions, improving workflow efficiency.
- Conducted post-sale follow-up calls to ensure customer satisfaction and address any issues or concerns proactively.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Manager
Circuit City Stores
01.1993 - 03.2001
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Developed and implemented training programs to enhance sales techniques and product knowledge.
- Conducted regular performance reviews, setting clear goals to drive individual and team success.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Education
Bachelor of Arts - Business Administration
California State University, San Bernardino
06-1992
Skills
- Budget forecasting
- Customer satisfaction
- Coaching and training
- Departmental oversight
- Deal structuring
- Attention to detail
- Decision-making
Timeline
Finance Manager
DCH Tustin Acura
09.2024 - Current
General Sales Manager
Volvo Cars Ontario
03.2013 - 08.2024
Finance Manager, Closer, Sales
Colley Ford
03.2001 - 03.2013
Sales Manager
Circuit City Stores
01.1993 - 03.2001
Bachelor of Arts - Business Administration
California State University, San Bernardino