James Burnett
Marysville,on
Summary
Versatile Field Service Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
38
38
years of professional experience
Work History
Purchasing Officer
Bearcom(formerly known as TAS/Turris Communications)
- Sourcing and pricing new products, ordering, shipping, receiving and inventory control for 14 divisions across Canada
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders
- Sourced vendors, built relationships, and negotiated prices
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities
Customer service
Bearcom(formerly known as TAS/Turris Communications)
- Built positive rapport and relationships for high levels of customer satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Field service Technician
Bearcom(formerly known as TAS/Turris Communications)
07.2001 - Current
- Repair, maintenance and installation of two way radio communications, cellular communications, paging and dispatch consoles, tower and repeater equipment
- Maintenance, repair, removal and installation on all BMR(Bell Mobility Radio/Communication Systems)
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Discussed and recommended service options with customers and explained costs involved.
- Attended Bearcom and motorola workshops and team meetings to maximize technical knowledge.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
Maintenance supervisor
Quint Castings
03.1997 - 09.1998
- Tool and equipment maintenance and repair, large machinery repair, building maintenance, minor electrical, plumbing and building repair, welding of cast iron, forklift operator
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Scheduled and oversaw maintenance, repair and installation activities.
- Utilized proper tools and materials to adhere to safety guidelines.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Supervised team of installers and mechanics to complete work on time and to company standards.
Shop supervisor
Keating Recycling
09.1996 - 03.1997
- Shipping and receiving, shift assignments, recycling coordinator, building maintenance, Bobcat, forklift and bailer operator.
- Supervised team of installers and mechanics to complete work on time and to company standards.
Paint and body apprentice
Weese Motors
06.1985 - 01.1996
- Paint and prep of all makes and models of vehicles, collision and body prep and repair, vehicle mechanical maintenance, repair and rebuilding
Education
College Diploma - Electronic Engineering Technician
St Lawerence College
Kingston, ON06.2001
Skills
- Issue escalation
- Technical Analysis
- Installation and maintenance
- Technical Support
- Workflow Management
- Programming
- Technical Writing
- Search Engine Optimization
- Diagnostics and troubleshooting
- System repairs
- Customer Relations
Education Certificates Workshops
- Professional & Commercial Radio/Sales professional Certification, 2019
- Professional Commercial Radio Technical Associate Repair Certification, 2019
- Occupational Health and Safety Awareness Training for Workers in Ontario, 01/2020
- Ontario Human Rights Code and Accessibility for Ontarian and Disabilities Act, 01/2020
- WHMIS Certified, 07/23
- Ongoing training within the organization to stay current with product, policies and procedures.
Languages
English
Professional Working
Timeline
Field service Technician
Bearcom(formerly known as TAS/Turris Communications)
07.2001 - Current
Maintenance supervisor
Quint Castings
03.1997 - 09.1998
Shop supervisor
Keating Recycling
09.1996 - 03.1997
Paint and body apprentice
Weese Motors
06.1985 - 01.1996
Purchasing Officer
Bearcom(formerly known as TAS/Turris Communications)
Customer service
Bearcom(formerly known as TAS/Turris Communications)
College Diploma - Electronic Engineering Technician
St Lawerence College
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