James Buchanan
Lloydminster,Canada
Summary
Motivated and reliable professional with over 15 years of experience in customer service, administrative support, and social media management. Adept at delivering outstanding customer service, driving sales, and maintaining strong client relationships. Seeking to bring my exceptional organizational, communication, and social media skills to the role of Customer Service & Social Media Coordinator at Sheepskin Loft.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Technician – Master Control
Newcap News / Stingray Group
Lloydminster, SK
12.2016 - Current
- Delivered exceptional administrative support while ensuring seamless communication between technical and editorial teams.
- Managed daily logs, scheduled reports, and maintained records, ensuring timely, accurate completion.
- Developed strong problem-solving and multitasking skills, critical in managing diverse tasks.
- Assisted in coordinating various communication strategies, maintaining professionalism in every interaction.
Social Media & Marketing Assistant (Volunteer)
Lloydminster Minor Ball
01.2009 - Current
- Assisted in promoting events and team updates across various social media platforms.
- Developed content strategies that engaged the local community and boosted participation.
- Enhanced social media presence by curating posts, responding to followers, and analyzing engagement metrics.
Customer Service & Department Clerk – Meat & Seafood
Sobeys
Lloydminster, AB
06.2008 - 08.2013
- Provided outstanding customer service in a fast-paced retail environment, ensuring a positive shopping experience for all customers.
- Managed inventory and helped organize product displays to maximize visibility and sales.
- Collaborated with team members to meet sales goals and improve operational efficiency.
- Developed excellent communication and customer rapport-building skills, assisting customers with product selection, inquiries, and feedback.
Education
Bachelor of Arts - Political Science
University of Regina
Regina, SK01.2017
High School Diploma -
Holy Rosary High School
Lloydminster, AB01.2012
Skills
- Social Media Platforms
- Content Creation
- Scheduling
- Engagement
- Administrative Software
- Microsoft Office Suite
- Reporting
- Graphic Design
- Customer Relationship Management
- CRM
Certification
- First Aid & CPR Certified
- WHMIS Certified
- Class 5 Driver’s License (SK)
References
Available upon request.
Volunteer Experience
- Assistant Coach, Lloydminster Minor Ball, 2009
- Host & Support Staff, Allan Cup Game, 2010
- Fundraising Committee Member, Kidsport, 2010–2012
- Volunteer Coach, High School Basketball & Football, 2011–2012
Timeline
Administrative Technician – Master Control
Newcap News / Stingray Group
12.2016 - Current
Social Media & Marketing Assistant (Volunteer)
Lloydminster Minor Ball
01.2009 - Current
Customer Service & Department Clerk – Meat & Seafood
Sobeys
06.2008 - 08.2013
Bachelor of Arts - Political Science
University of Regina
High School Diploma -
Holy Rosary High School
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