James Brown

• Developed and implemented workshops focused on mental health and personal development for LGBTQ+ youth.
• Collaborated with community organizations to enhance outreach programs targeting at-risk youth populations.
• Coordinated events to raise awareness of LGBTQ+ issues, engaging both youth participants and the broader community.
• Played a vital role in shaping young minds through consistent encouragement, guidance, and advocacy on their behalf.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
• Assisted in inventory management, monitoring stock levels to avoid shortages.
• Trained new staff on food handling protocols and customer interaction techniques.
• Collaborated with team members to optimize kitchen operations and reduce waste.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Greeted customers at counter to fulfill requests and answer questions.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Set up and broke down food service lines quickly to maintain service flow.
• Enhanced customer satisfaction by maintaining a clean and organized dining area.
• Collaborated with kitchen staff to ensure timely and accurate order fulfillment.

• Staff Management:Supervised and coordinated all event service staff (waitstaff, bartenders, etc.) throughout setup, execution, and teardown.
• Event Coordination:Managed logistics for various events (weddings, dinners, etc.) including table arrangements, setup, and service stations.
• Client & Interdepartmental Communication:Served as the primary point of contact for clients, confirming details and addressing special requests. Maintained strong communication with all departments, including management and kitchen staff.
• Service Excellence:Ensured the highest standards of food and beverage presentation and service. Addressed guest inquiries and concerns promptly and professionally.
• Training and Development:Trained and mentored staff, fostering a positive and collaborative team environment.
• Quality Control: Conducted pre-event checks on room setup, table settings, and cleanliness. Monitored food and beverage service quality during events.
• Post-Event Analysis:Conducted post-event evaluations to gather feedback and identify areas for improvement.

• Take food and beverage orders using the POS system.
• Ensure customers had an enjoyable time while at the Open and the restaurant.
• Close all checks using the cashless pos system.
• All closing work including cleaning and preparing the restaurant for the next day.
• Managed multiple tables efficiently while ensuring guest satisfaction.

Served customers by preparing deli items and ensuring freshness.

• Operated slicers, scales, and other equipment to fulfill customer orders.
• Maintained cleanliness and organization of the deli counter and storage areas.
• Followed safety and sanitation guidelines to maintain food quality standards.
• Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
• Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shifts.
• Updated food displays, cases and other customer-facing areas to increase sales of special items.

• As a brand ambassador I handled all customer service dealing with sales and retail.
• Boost sales of credit cards and the Forever 21 brand.
• I handled all cash and card transactions through the POS system.
• I also worked as a stock-room associate where I handled all new shipments, received and all merchandise for damages.
• Tagged and placed merchandise on sales floor.
• Organizing stockroom and making sure all merchandise was imputed into inventory.
• Created an inviting store atmosphere to enhance customer experience.
• Increased sales and brand awareness through face-to-face marketing.

• Clean and sanitize work areas, equipment, utensils and dishes.
• Refilled coffee machines.
• Setup and break down rooms for meetings, conferences and events.
• Assisted with setting up tables for events and functions.
• Replenished amenities in rooms such as towels, soap, shampoo.
• Managed stock levels of food products, beverages, cleaning materials.

• Responsibilities included managing beverage distribution at large scale events and private parties.
• Set up and break down event area.
• At HMG I took on multiple roles as a server passing out horderves to guests taking meal orders prepping food and serving guests three-course meals.
• I also bartenders often serving beer and wine.
• Setting up and breaking down wet and dry bars.

• Maintain sanitization, health and safety standard in all work areas.
• Clean food preparation areas, cooking surfaces, and utensils.
• Processed food and drink orders and receive payment.
• Cleaned and restocked workstations and display cases.
• Assisted in line preparation of food service.
• Operated cash register, handling transactions and providing change accurately.
• Trained new crew members on procedures and customer service expectations.
• Took orders, prepared foods and processed payments in full-service establishment.

• Hosted private parties and events.
• Greeted guests and seated them at a dining table in a timely matter.
• Assisted in the waiting area, maintained sanitization, health and safety standards in all work areas.
• Cleaned food preparation areas, cooking surfaces and utensils.
• Informed patrons of establishment specialties and features.
• Recorded and processed patrons dinning reservations, and prepared 'to go' orders.
• Operated P.O.S. systems to close out guest bills.
• Ensured great memorable customer service.