James Brochu
Laval
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Security System Technician-in-Training
Doven Securities
09.2024 - 12.2024
- Collaborated effectively with team members to complete large-scale security system installation projects within tight deadlines.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers (i.e., DSC and Honeywell products)
- Performed thorough testing procedures post-installation, validating that all components were functioning as intended before final project sign-off from clients.
- Installed and performed maintenance of switches and alarm panels associated with security systems.
- Experience with splicing and fishing wires.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Membership Services Supervisor
Costco
01.2020 - 06.2023
- Oversaw daily operations of the Membership Services department, ensuring high-quality service delivery at all times.
- Answered member questions regarding enrollment, benefits, referrals, and pre-authorizations.
- Resolved customer complaints, guided customers, and provided relevant information while ensuring prompt and courteous member service.
- Managed escalated situations professionally, resolving conflicts effectively while maintaining positive relationships with members.
- Attended meetings and received feedback to reach company objectives.
- Assisted with training and development of team members, including SST (OHS) training.
Deli Supervisor
Costco Wholesale Corp
01.2020 - 01.2021
- Managed inventory levels to ensure adequate stock availability while minimizing overstock and spoilage.
- Conducted regular audits of perishable items for freshness and quality assurance purposes, ensuring compliance with company guidelines.
- Streamlined deli operations for increased efficiency and productivity with effective scheduling and delegation of tasks.
- Ensured exceptional customer service by addressing complaints promptly and professionally, resolving issues to maintain customer loyalty.
- Maintained a clean and sanitary work environment, adhering to health department guidelines and best practices.
Member Service Employee
Costco Wholesale Corp
12.2016 - 12.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Cashier
Costco Wholesale Corp
01.2015 - 01.2016
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
- Developed rapport and fostered brand loyalty by offering personalized service.
Education
High School Diploma -
Laurier Macdonald High School
Montreal, QC06-2014
Skills
- Time management
- Problem-solving
- Goal oriented
- Client relations
- Staff management
- Team development
- Product sales
- Inventory management
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Security System Technician-in-Training
Doven Securities
09.2024 - 12.2024
Membership Services Supervisor
Costco
01.2020 - 06.2023
Deli Supervisor
Costco Wholesale Corp
01.2020 - 01.2021
Member Service Employee
Costco Wholesale Corp
12.2016 - 12.2018
Cashier
Costco Wholesale Corp
01.2015 - 01.2016
High School Diploma -
Laurier Macdonald High School
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