James Boyd
Calgary,AB
Summary
Hard working with extensive customer service experience in a variety of settings. Skilled in problem solving, I work well in high-pressure environments. Ensuring the needs of clients and customers are always being met, I provide exceptional service and support. Effective at promoting team success while handling situations as they arise, I ensure work areas are kept clean and organized. I follow directions well and ask for clarification as needed to ensure work being done meets company standards. Competent in computer usage, I am skilled in using word, excel and office suite. I am certified in First-Aid/CPR, Money Management through Momentum, Self-Esteem Training as well as working to complete The Brain Story.
Overview
38
38
years of professional experience
Work History
Customer Service Representative
Canadian Linen Services
04.2015 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions and transactions, while contributing to comprehensive database for future reference.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Safely loaded trucks and warehouse with forklift and pallet jacks.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Coordinated with logistics department to expedite shipping for urgent customer orders, while keeping strict inventory control
Dining Room Supervisor
The Grizzly House Restaurant
05.2008 - 02.2015
- Adhered to all health and safety regulations by training staff on proper food handling practices and monitoring compliance consistently.
- Implemented conflict resolution techniques when handling complaints from customers or disagreements amongst employees.
- Monitored food inventory and supplies to prevent waste.
- Maintained responsibility for food, beverage and kitchen equipment ordering, regularly assessing departmental needs and verifying sufficient stock levels.
- Fostered strong relationships with repeat customers through personalized interactions that demonstrated genuine care for their dining preferences.
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
Dining Room Server
The Banff Springs Hotel
05.2003 - 01.2008
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
- Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
- Handled high-pressure situations calmly, ensuring smooth operations during peak hours and special events.
- Collaborated with team members to ensure efficient service, sharing tasks such as bussing tables, restocking supplies, and assisting with drink orders when necessary.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Master Corporal
Canadian Armed Forces UN Peace Keeping
05.1986 - 04.1993
- Collaborated with fellow Master Corporals to share best practices and improve overall effectiveness of the unit.
- Provided guidance and training to the team on complex tasks that enhanced team performance.
- Strengthened international cooperation efforts while participating together in joint operations with allied forces.
- Developed strategic plans for unit deployment, considering all factors involved in each situation.
- Provided critical first aid response during emergencies.
- Fostered strong communication within the team, facilitating seamless execution of tasks and collaboration among team members.
Education
Home Inspection
Carson-Dunlop Home Inspection Training
Toronto, ON06-2011
Skills
- Customer service excellence
- Critical thinking
- Computer proficiency
- Conflict resolution
- Active listening
- Problem resolution
- Client relations
- Multi-tasking
- Team development
- Trained in forklift and pallet jacks
- Work very well with others
- Communication
Timeline
Customer Service Representative
Canadian Linen Services
04.2015 - 10.2024
Dining Room Supervisor
The Grizzly House Restaurant
05.2008 - 02.2015
Dining Room Server
The Banff Springs Hotel
05.2003 - 01.2008
Master Corporal
Canadian Armed Forces UN Peace Keeping
05.1986 - 04.1993
Home Inspection
Carson-Dunlop Home Inspection Training
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