James Boyd
Calgary
Summary
Dynamic professional with a proven track record in customer service. Skilled in problem-solving and food preparation, I excel in high-pressure environments, ensuring order accuracy and maintaining a clean workspace. Recognized for enhancing client satisfaction through exceptional service and attention to detail.
Experienced Server offering solid history of accurate order taking, efficient supply restocking, and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.
Overview
38
38
years of professional experience
Work History
Master Corporal
Canadian Armed Forces
06.1986 - 10.1992
- Enhanced team performance by providing guidance and training on complex tasks.
- Participated in joint operations with allied forces, strengthening international cooperation efforts while achieving shared objectives.
- Developed strategic plans for unit deployment, considering factors such as terrain analysis, intelligence reports, and enemy capabilities.
- Provided critical first aid response during emergencies utilizing extensive medical training effectively.
- Fostered strong communication skills within the team, facilitating seamless execution of tasks and collaboration among members.
Dining Room Server
Fairmont Banff Springs
06.1995 - 09.2000
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Assisted in training new servers to uphold restaurant standards for quality service and efficient operations.
- Handled high-pressure situations calmly, ensuring smooth operations during peak hours and special events.
- Ensured timely food delivery by collaborating closely with kitchen staff and prioritizing orders.
- Collaborated with team members to ensure efficient service, sharing tasks such as bussing tables, restocking supplies, and assisting with drink orders when necessary.
Dining Room Supervisor
Banff Grizzly House Restaurant
09.2000 - 03.2009
- Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Assisted in menu development initiatives based on trends analysis research; provided feedback on dishes'' popularity among customers.
- Acted as a liaison between front-of-house staff and kitchen personnel, ensuring that orders were completed accurately and in a timely manner.
Dining Room Server
Red Lobster Restaurant
05.2009 - 01.2010
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
- Handled high-pressure situations calmly, ensuring smooth operations during peak hours and special events.
- Ensured timely food delivery by collaborating closely with kitchen staff and prioritizing orders.
- Anticipated potential service delays by staying aware of kitchen operations, communicating effectively with guests about wait times, and offering alternatives when appropriate.
Fine Dining Server
Red Carpet Steak House and Lounge
02.2010 - 01.2011
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Line Cook
Coyote's Southwestern Grill
05.2011 - 10.2013
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Lounge Manager
The Banff Inn
10.2013 - 11.2014
- Streamlined operations for improved efficiency through staff training and process improvements.
- Led a team of bartenders, servers, and support staff to achieve consistently high levels of customer service.
- Coordinated with culinary teams to create enticing seasonal menus that catered specifically toward our target audience preferences.
- Assisted kitchen preparing appetizers, salads, side dishes and desserts.
- Oversaw food preparation and monitored safety protocols.
Customer Service Representative
Canadian Linen Services
02.2015 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Carpenter Apprentice
Leader Con., ATCO Structures, F&D Scene Changes
05.2017 - 10.2019
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated adaptability by working on a diverse range of projects including residential remodels, commercial fit-outs, and new construction.
- Gained valuable education in residential and commercial building codes.
Certified Building Inspector
Quality Building Inspections Ltd
11.2017 - 10.2024
- Evaluated structural integrity during inspections to identify potential problems before they could escalate into costly repairs or public safety hazards.
- Educated property owners about necessary improvements for compliance with local codes and ordinances.
- Maintained detailed records of all inspections, permits, and violations issued for future reference and analysis.
- Maintained the highest quality customer service to clients providing information to home owners regarding maintenance and upkeep of their residence.
- Made and submitted reports detailing finding and any actions taken.
Education
High School Diploma -
Dr John Hugh Gillis
Antigonish, NSCarpentry
Southern Alberta Institute of Technology
Calgary, ABBuilding Inspection
Carson-Dunlop Engineering
01-2017
Skills
- Food preparation
- Time management
- Attention to detail
- Highly motivated
- Order accuracy
- Workstation cleanliness
- Problem-solving
- Prep work
- Collaboration and teamwork
- Excellent Customer Service
- Professional attitude
- Reliable and trustworthy
Timeline
Certified Building Inspector
Quality Building Inspections Ltd
11.2017 - 10.2024
Carpenter Apprentice
Leader Con., ATCO Structures, F&D Scene Changes
05.2017 - 10.2019
Customer Service Representative
Canadian Linen Services
02.2015 - 04.2017
Lounge Manager
The Banff Inn
10.2013 - 11.2014
Line Cook
Coyote's Southwestern Grill
05.2011 - 10.2013
Fine Dining Server
Red Carpet Steak House and Lounge
02.2010 - 01.2011
Dining Room Server
Red Lobster Restaurant
05.2009 - 01.2010
Dining Room Supervisor
Banff Grizzly House Restaurant
09.2000 - 03.2009
Dining Room Server
Fairmont Banff Springs
06.1995 - 09.2000
Master Corporal
Canadian Armed Forces
06.1986 - 10.1992
High School Diploma -
Dr John Hugh Gillis
Carpentry
Southern Alberta Institute of Technology
Building Inspection
Carson-Dunlop Engineering
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