Summary
Overview
Work History
Education
Skills
Timeline
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James Boutilier

Redcliff,AB

Summary

Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

18
18
years of professional experience

Work History

Service Manager

Beyond Transmissions
Calgary, AB
05.2013 - Current


  • Developed and maintained relationships with customers and suppliers through account development.
  • Approved regular payroll submissions for employees.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed estimates by costing materials, supplies and labor.
  • Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
  • Documented problems and corrective actions to maintain records.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive atmosphere.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Service Advisor

Canadian Tire
Dartmouth, NS
11.2004 - 02.2013
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Documented problems and corrective actions to maintain records.
  • Trained new personnel regarding company operations, policies and services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.

Education

3rd Year Apprenticeship -

SAIT
Calgary, AB
05.2003

Diploma - GED

Lord Beaverbrook High School
Calgary, AB
06.1998

Skills

  • Customer Account Management
  • POS Systems and Ordering Platforms
  • Listening Skills
  • Service Recommendations
  • Multitasking and Organization
  • Building Customer Trust and Loyalty
  • Attention to Detail
  • Handling Customer Complaints
  • Upselling Products and Services
  • Quality Control
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Inbound and Outbound Calling
  • Diagnostics and Repair
  • Employee Relationships
  • Telephone Reception

Timeline

Service Manager

Beyond Transmissions
05.2013 - Current

Service Advisor

Canadian Tire
11.2004 - 02.2013

3rd Year Apprenticeship -

SAIT

Diploma - GED

Lord Beaverbrook High School

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James Boutilier