James Boss

• Oversaw daily operations, ensuring efficiency and adherence to company policies.
• Developed training programs for staff, enhancing team performance and productivity.
• Implemented process improvements that streamlined workflows and reduced operational costs.
• Analyzed performance data to identify trends and inform decision-making processes.
• Fostered a culture of continuous improvement through regular feedback and mentoring sessions.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Lead the TS Group and provide support and mentor-ship with:

- Training & Development, Payroll, IT, T.Comm & PPM

- Scheduling, T-Car, Equipment & Uniform Issues

- Nextride training and implementation

Supervised and supported Transit Operators.

Responded to serious incidents including assaults, accidents, fires, injuries and vandalism.

Liaised with multiple outside agencies regarding road construction, road closures and detours affecting Transit service.

Found creative solutions to minimize lost transit service during service disruptions

Responsible for the safe operation of a city transit bus.

Dealt with hundreds of people in a professional courteous manner.

Resolved passenger complaints and concerns.

Assisted passengers with route and schedule information.

Investigated hundreds of incidents, complaints and accidents.

Intervened in violent conflicts and negotiated resolutions.

Trained new recruits and evaluated their performance.