James Bitharas
Vaudreuil-Dorion
Summary
Caring and skilled worker passionate about positively impacting programs and helping participants by providing expert support. Familiar with computer software from many projects during educational career, and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Specialist
Cercle Groupe
Montreal , QC
2021.10 - Current
- Offered advice and assistance to teams from 7 different hospitals in Quebec, paying attention to special needs or wants.
- Updated account information to maintain customer records of over 100 different tickets.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to begin resolution process in under 5 minutes.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
Representative Support Services
Envoy Canada
2014.12 - 2020.10
- Performed various administrative functions, including filing paperwork, and bookkeeping for 6 flights per shift.
- Worked with supervisors and manager to improve operations and provide exceptional customer service to at least 20 customers per day.
- Answered customer questions and addressed concerns.
- Resolved service-related problems in timely manner of 5 minutes or less.
- Provided services efficiently and with high level of accuracy.
- Provided excellent service and attention to customers in face-to-face encounters.
- Assisted supervisor with customer service coordination during busy periods, developing new skills in leadership while boosting warehouse efficiency.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Busboy
Champs Sports Bar/Restaurant
Montreal , QC
2008.01 - 2013.01
- Pitched in extra hours and helped other staff during unexpected times of high volume of 200+ to improve seating availability and food delivery to tables.
- Established routine to work quickly, communicate with other staff and always looked for better ways of complete tasks to improve productivity and keep tables ready for incoming guests.
- Assisted wait staff with timely food delivery and guest requests.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
Education
Bachelor of Engineering - Software
Concordia University
Montreal, QC 2017.01 - Current
Quebec Diploma of College Studies - Pure And Applied Sciences
Dawson College
Montreal, QC Sep 2010 - 2013
Skills
C++
Timeline
Customer Service Specialist
Cercle Groupe
2021.10 - Current
Bachelor of Engineering - Software
Concordia University
2017.01 - Current
Representative Support Services
Envoy Canada
2014.12 - 2020.10
Busboy
Champs Sports Bar/Restaurant
2008.01 - 2013.01
Quebec Diploma of College Studies - Pure And Applied Sciences
Dawson College
Sep 2010 - 2013
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