James Augustine
Vancouver,BC
Summary
Dynamic leader with a proven track record at Kerelish Foods INC, excelling in team management and customer engagement. Skilled in inventory control and passionate about customer satisfaction, I've driven significant improvements in service quality and efficiency. Expertise in staff management and catering coordination, I foster environments where achievements are recognized and celebrated.
Overview
26
26
years of professional experience
Work History
Restaurant Manager
Kerelish Foods INC
08.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Clerk
Gibsons Building Supplies
09.2023 - 01.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Unit Manager
Jiya Catering and Event Management
12.2020 - 08.2023
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
Public Relations Officer
Kristhu Jayanti Hospital
02.2015 - 06.2017
- Executed social media plans to create cohesive online presence.
- Advised on reputational risks during decision-making processes, helping safeguard the company image in the long term.
- Provided internal communication support, facilitating information flow among employees and departments.
- Supported executive leadership by crafting speeches and presentations that effectively communicated company values and vision.
Public Relations Officer
Cochin Arts and Communications
08.2010 - 08.2014
- Provided internal communication support, facilitating information flow among employees and departments.
- Managed crisis communications, effectively mitigating potential damage to the company''s image.
- Produced and distributed internal and external communications.
Program Officer
Ernakulam Social Service Society
08.1998 - 08.2010
- Provided key leadership to project managers, directors, and other team members.
- Managed complex projects from inception to completion, ensuring timely delivery of high-quality results.
- Organized workshops and trainings for stakeholders, increasing understanding of program goals and objectives.
- Maintained detailed documentation on all aspects of programs, creating an accessible knowledge base for future reference.
Education
St Alberts High School
Ernakulam, KeralamMBA - Business Administration
National Institute of Management
Maharashtra, India04-2007
BBA - Business Administration
National Institute of Management
Maharashtra, India11-2004
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Customer-oriented
- Food service background
- Catering coordination
- Passion for customer satisfaction
Languages
Hindi
Professional Working
English
Full Professional
Malayalam
Native or Bilingual
Tamil
Professional Working
Timeline
Restaurant Manager
Kerelish Foods INC
08.2024 - Current
Clerk
Gibsons Building Supplies
09.2023 - 01.2024
Unit Manager
Jiya Catering and Event Management
12.2020 - 08.2023
Public Relations Officer
Kristhu Jayanti Hospital
02.2015 - 06.2017
Public Relations Officer
Cochin Arts and Communications
08.2010 - 08.2014
Program Officer
Ernakulam Social Service Society
08.1998 - 08.2010
St Alberts High School
MBA - Business Administration
National Institute of Management
BBA - Business Administration
National Institute of Management
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