James Atoyebi
Etobicoke,ON
Summary
Thank you for taking the time to review my resume, it is greatly appreciated. I would love to
arrange an interview that best suits your time schedule. Feel free to contact me through any of
the following
Overview
4
4
years of professional experience
Work History
Customer service agent, Retention specialist
Transcom – Apple
06.2020 - 03.2024
- Voice and chat, Apple
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Receive inbound customer calls, to achieve agreed targets and standards applied to the campaign to resolve queries and complaints
- Achieve and exceed daily KPIs as set by the campaign requirements
- Achieve call handling targets and target
- Offer promotions and incentives to retain clients
Overnight Supervisor
Mejuri
05.2023 - 01.2023
- Tracking and ensuring all incoming and outgoing shipments from store are fulfilled, processed and on time as arranged
- Ensuring the productivity and tasks of all associates meet up with target times
- Monitoring and overseeing day to day goals of all associates and ensuring no theft during process of packaging and unboxing
- Achieve and exceed daily KPIs as set by the campaign requirements
Client onboarding specialist
Randstad Canada, KYC
Toronto, ON
01.2019
- Maintaining heavy workload of new client and new product onboarding requests, of all risk levels, and some with high urgency/tight deadlines
- Reviewing, evaluating and screening clients
- Responding and proactive in contacting/working with various business lines via emails and calls, and process all work in onboarding system.
Volunteer
James Cardinal McGuigan Catholic High School
Toronto, ON
- Helped dissect and supervised anatomy experimental items for Science Club Student
- Coordinated Grade 8 Students open house
- Arranged clothing donations transported to Africa (2017)
- Audio Visual representative
- Set up and install materials for use during programs such as mass and school announcements.
Sweetery Festival
Toronto, Ontario
07.2016
- Hosted interactive festival event, to raise money for a charity
- Monitored the festival grounds to ensure a clean environment for attendees and optimum health and safety.
Education
Bachelor’s Degree - Health Management Undergrad
York University
High School Diploma - undefined
James Cardinal Mcguigan Catholic High School
Skills
Good team playerCompletes tasks independently with minimal supervisionProblem identification and solving skillsProficient inMS office tools such as word, excel, outlook and powerpoint
Timeline
Overnight Supervisor
Mejuri
05.2023 - 01.2023
Customer service agent, Retention specialist
Transcom – Apple
06.2020 - 03.2024
Client onboarding specialist
Randstad Canada, KYC
01.2019
Sweetery Festival
07.2016
Volunteer
James Cardinal McGuigan Catholic High School
Bachelor’s Degree - Health Management Undergrad
York University
High School Diploma - undefined
James Cardinal Mcguigan Catholic High School