James Atoyebi
Etobicoke,ON
Summary
Thank you for taking the time to review my resume, it is greatly appreciated. I would love to
arrange an interview that best suits your time schedule. Feel free to contact me through any of
the following
Overview
4
4
years of professional experience
Work History
Customer service agent, Retention specialist
Transcom – Apple
06.2020 - 03.2024
- Voice and chat, Apple
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Receive inbound customer calls, to achieve agreed targets and standards applied to the campaign to resolve queries and complaints
- Achieve and exceed daily KPIs as set by the campaign requirements
- Achieve call handling targets and target
- Offer promotions and incentives to retain clients
Overnight Supervisor
Mejuri
05.2023 - 01.2023
- Tracking and ensuring all incoming and outgoing shipments from store are fulfilled, processed and on time as arranged
- Ensuring the productivity and tasks of all associates meet up with target times
- Monitoring and overseeing day to day goals of all associates and ensuring no theft during process of packaging and unboxing
- Achieve and exceed daily KPIs as set by the campaign requirements
Client onboarding specialist
Randstad Canada, KYC
Toronto, ON
01.2019
- Maintaining heavy workload of new client and new product onboarding requests, of all risk levels, and some with high urgency/tight deadlines
- Reviewing, evaluating and screening clients
- Responding and proactive in contacting/working with various business lines via emails and calls, and process all work in onboarding system.
Volunteer
James Cardinal McGuigan Catholic High School
Toronto, ON
- Helped dissect and supervised anatomy experimental items for Science Club Student
- Coordinated Grade 8 Students open house
- Arranged clothing donations transported to Africa (2017)
- Audio Visual representative
- Set up and install materials for use during programs such as mass and school announcements.
Sweetery Festival
Toronto, Ontario
07.2016
- Hosted interactive festival event, to raise money for a charity
- Monitored the festival grounds to ensure a clean environment for attendees and optimum health and safety.
Education
Bachelor’s Degree - Health Management Undergrad
York University
High School Diploma - undefined
James Cardinal Mcguigan Catholic High School
Skills
Good team playerundefined
Timeline
Overnight Supervisor
Mejuri
05.2023 - 01.2023
Customer service agent, Retention specialist
Transcom – Apple
06.2020 - 03.2024
Client onboarding specialist
Randstad Canada, KYC
01.2019
Sweetery Festival
07.2016
Volunteer
James Cardinal McGuigan Catholic High School
Bachelor’s Degree - Health Management Undergrad
York University
High School Diploma - undefined
James Cardinal Mcguigan Catholic High School
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