JAMES ARTHUR
Welland,Ontario
Summary
Dynamic delivery driver with a clean driving record and a positive attitude, recognized for enhancing customer satisfaction at DoorDash through efficient route planning and timely deliveries. Proven ability to manage time effectively and maintain strong client relationships, ensuring high standards of service and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
Niagara Falls, ON
07.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Poultry Processor
Pintys Delicious Food
Port Colborne, ON
02.2019 - 07.2023
- Maintained a clean work environment with regular sanitation of tools and equipment.
- Provided valuable input during process improvement discussions, leading to enhanced operational efficiencies.
- Placed poultry on scales to weigh and tag containers with individual package weight and contents.
- Inspected poultry product for defects and removed defective pieces from conveyor belt.
- Followed local, state and federal health codes for sanitation, safety and process.
- Supported cross-functional teams, aiding other departments when necessary to maintain workflow continuity.
- Collaborated with team members to streamline operations and optimize overall production output.
- Participated in routine audits of workstation cleanliness and organization, ensuring compliance with health regulations at all times.
- Removed skin, feathers, and scales from poultry carcasses at beginning of processing line.
- Contributed to workplace safety by adhering to established guidelines and procedures.
- Managed time effectively to meet daily production goals without sacrificing attention to detail and quality standards.
- Cut and trim white and dark meat and special cuts to prepare for packaging.
Housekeeping Room Attendant
Marriot Hotel
Niagara Falls, ON
02.2018 - 08.2018
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Loading and unloading
- Clean driving record
- GPS and route planning
- Route management
- Safe driving record
- GPS navigation
- Heavy lifting
- Order picking and processing
- Map reading and navigation skills
- GPS operation
- Vehicle cleaning and maintenance
- Delivery scheduling
- Stocking and inventory
- Shipping and packaging
- Complex Problem-solving
- Route planning
- Quality assurance
- Vehicle inspection
- Delivery recordkeeping
- Dispatch communication
- Client relationship management
Languages
English
Elementary
Certification
Driver license
Timeline
Delivery Driver
DoorDash
07.2023 - Current
Poultry Processor
Pintys Delicious Food
02.2019 - 07.2023
Housekeeping Room Attendant
Marriot Hotel
02.2018 - 08.2018