JAMES ARAIZA
Morgan Hill
Summary
To join an established and reputable company and to utilize experience implementing strategic planning and to exercise strong organizational skills. Experienced managerial and leadership qualities with versatility and outstanding multi-tasking ability. Action oriented with strong ability to communicate effectively with clients and co-workers at all levels. Safety Course Micro-Management Course MIcrosoft Office Report Generation Intro to Excel Operation Management Hire/Fire
Overview
16
16
years of professional experience
Work History
Route Specialist
Cintas
Gilroy
12.2025 - Current
- Coordinated with team members to optimize delivery routes, improving on-time delivery.
- Implemented process improvements that streamlined daily operations.
- Collaborated with management to address customer feedback, enhancing customer satisfaction.
- Communicated with customers regarding service inquiries.
Sales Service Representative
Cintas
Gilroy
09.2022 - 12.2025
- Guided customers in product selection and addressed service inquiries to enhance their experience.
- Identifying ways to upgrade existing customers or offer complementary services that add value to their experience.
- Retain business and uncover upsell opportunities.
- Identify ways to upgrade existing customers or offer complementary services that add value to their experience.
- Maintained inventory levels and ordered supplies.
- Resolved customer complaints and escalated issues.
Store Manager
Shoe Palace
San Jose
11.2010 - 09.2022
- Manage all facets of in store sales and productivity
- Responsible to rectify all customer and employee issues involving but not limited to discussion including paperwork
- Responsible for rectifying all customer and employee issues involving but not limited to discussions including paperwork
- Assessed inventory through audits and coordinated receiving/shipping from vendors to warehouse and stores
Regional Manager
Shoe Palace, Dallas
07.2012 - 01.2013
- Orchestrated startup of new stores in Dallas region, establishing operational frameworks and team structures
- Hired and trained managers and sales associates, enhancing team capabilities and service quality
- Implemented store policies and created ordering worksheets, streamlining inventory management
- Worked closely with shipping and receiving companies.
Education
Live Oak High School
Morgan Hill CASkills
- Conflict resolution
- Attention to detail
- Effective communication
- Training and development
- Follow-up communications
- Complaint handling
- Relationship building
- Customer service
- Inventory management
- Customer relationship management
- Team collaboration
Personal Information
Title: Retail Management
Timeline
Route Specialist
Cintas
12.2025 - Current
Sales Service Representative
Cintas
09.2022 - 12.2025
Regional Manager
Shoe Palace, Dallas
07.2012 - 01.2013
Store Manager
Shoe Palace
11.2010 - 09.2022
Live Oak High School