Jordan Walsh

Agentic AI Training & Golden Trajectories: Authored and edited multi-step “golden” trajectories and agent behavior for tool-using agents in Surge AI’s Corecraft simulated workplace and other custom-built enterprise environments. Audited tool choice, sequencing, termination behavior, and adherence to complex system/developer instructions; refined sub-optimal tool-call plans to improve tool-use efficiency while preserving outcome correctness.

Adversarial / Naturalistic Domain Evaluation (Legal & STEM): Leveraged STEM and Legal qualifications to engineer challenge prompts designed to surface failures in robust models (e.g., Claude Sonnet-tier and Gemini Pro-tier models), including complex multi-modal prompts to test specific STEM domain reasoning capabilities. Precisely documented jurisdiction-sensitive hallucinations and Law-related reasoning errors to create high-fidelity failure examples; authored corrected “gold” responses and scoring rationales aligned to strict rubric sets used for downstream training.

Synthetic Data & Sandbox Populating: Constructed realistic user personas and scenarios to populate enterprise sandbox environments with realistic simulated datasets (Google Workspace, Slack, Jira, Shopify, WhatsApp-style workflows) for authentic agent testing. Converted large amounts of unstructured natural language inputs into strict JSON-formatted datasets to support logical consistency and tool-use evaluation.

Quality Assurance & Scoring Guidelines: Selected for high-priority Rate & Review workflows due to consistent accuracy. Wrote and maintained scoring guidelines/rubrics for new project types, defining ground-truth standards for agentic behaviors and instruction-following.

Complex Instruction Adherence: Executed tasks requiring adherence to evolving guideline documents (including long-form docs updated weekly), maintaining accuracy across frequent project updates and rapid spec changes.

• Managed tenancy and lease renewals proactively: retaining existing tenants at higher rates while minimizing turnover-related expenses, vacancies, and ensuring excellent customer service for existing and prospecting renters
• Coordinated and supervised the hiring of professionals for necessary repair work in addition to general property maintenance services, maintaining detailed communication with property owners throughout all steps of the process.
• Evaluated, recommended, and implemented changes in rental pricing to remain competitive in the market.
• Oversaw all aspects of onboarding and evicting residents- including lease initiation, conducting property walk-throughs before and after tenancy, and conducting background checks on prospective renters.
• Maintained thorough and accurate financial records regarding rental income, maintenance costs, and repair costs; ensuring clear communication with property owners regarding income and expenses.

• Operated and maintained fishing gear and equipment efficiently during daily excursions.
• Educated guests on fishing techniques and local marine life to enhance their experience.
• Contributed to efficient operations by maintaining a clean and organized deck environment.
• Monitored weather conditions and sea state to optimize fishing strategies.
• Collaborated with team members to prepare bait, catch, and maintain cleanliness on board.

• Produced structured long-form deliverables and research briefs by synthesizing information across many public sources; delivered well-cited references and actionable summaries tailored to client needs and specifications
• Managed end-to-end delivery: intake, scoping, outlining, drafting, revisions, and final handoff.
• Handled niche one-off topics requiring rapid domain familiarization and clear explanation for non-expert audiences.
• Cross-checked claims across multiple sources, flagging uncertainty or conflicting information and documenting assumptions when needed.
• Evaluated the effectiveness of consultation methods using client feedback surveys, making necessary adjustments as needed for continuous improvement.

• Managed order accuracy and timely delivery to enhance guest satisfaction.
• Maintained, cleaned, and organized restaurant dining areas and service stations in accordance to company policy, and in compliance with local health regulations.
• Fostered a supportive team environment that contributed to overall restaurant success.
• Delivered exceptional customer service in fast-paced dining environment.
• Trained and mentored new team members on service standards and procedures.
• Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.

• Processed and shipped biological specimens in compliance with safety and regulatory standards.
• Conduct regular audits and upkeep of specimen storage conditions to maintain integrity and viability.
• Collaborated effectively with laboratory staff to ensure smooth communication between departments, enhancing overall productivity.
• Collaborate with laboratory personnel to troubleshoot issues related to specimen integrity and processing workflows.
• Expedited critical test results by promptly notifying appropriate medical personnel of any abnormal findings or discrepancies.