James A. Holmes
San Diego
Summary
Motivated and resilient professional with demonstrated achievements in education, technical training, writing, and community service. Skilled in engine operation, computer technology, and communication, with a strong foundation in personal development and outreach. Dedicated to continuous growth and making a positive impact in both professional and community settings.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Vons Co.
05.2011 - 11.2013
- Work directly with customers to educate them on products and services, address any specific inquiries and/or complaints
- Present products such as wireless devices to customers
- Utilize unbelievable customer service and communication skills to ensure quality shopping experience
- Partake in the sales process, product pricing, coupon management, overall sales reinforcement
- Assist the Management team in establishing and surpassing customer service and sales goals for the team, further increasing revenue for our clients
- Communicate professionally and regularly with other entry-level team members to troubleshoot any issues swiftly and efficiently
- Maintain up-to-date on changing product knowledge, pricing, and compliance regulations to ensure the ultimate success of our customer service & sales representatives, and a stellar customer experience
Server
Taika Sushi
12.2014 - 01.2016
- Greet customers warmly and set a positive tone for their dining experience.
- Provide menus and answer any questions about food and drink options.
- Take food and drink orders accurately and relay them to the kitchen or bar staff.
- Ensure that orders are delivered promptly and correctly to the customers.
- Serve food and beverages to customers in a timely manner, ensuring that all items are presented well.
- Check in with customers throughout their meal to ensure satisfaction and address any issues that arise.
- Handle payments, including processing credit card transactions and issuing receipts.
- Split checks when necessary and ensure that all financial transactions are accurate.
- Keep tables clean and tidy, resetting them between customers to maintain a welcoming environment.
- Remove used dinnerware and refill drinks as needed during the meal service.
- Work closely with kitchen staff and other servers to ensure smooth service and communication.
- Assist in training new staff members when necessary.
- Suggest additional items to customers, such as appetizers, desserts, or drink specials, to enhance their dining experience and increase sales.
Server
Park Bistro
02.2016 - 08.2019
- Greet customers warmly and set a positive tone for their dining experience.
- Provide menus and answer any questions about food and drink options.
- Take food and drink orders accurately and relay them to the kitchen or bar staff.
- Ensure that orders are delivered promptly and correctly to the customers.
- Serve food and beverages to customers in a timely manner, ensuring that all items are presented well.
- Check in with customers throughout their meal to ensure satisfaction and address any issues that arise.
- Handle payments, including processing credit card transactions and issuing receipts.
- Split checks when necessary and ensure that all financial transactions are accurate.
- Keep tables clean and tidy, resetting them between customers to maintain a welcoming environment.
- Remove used dinnerware and refill drinks as needed during the meal service.
- Work closely with kitchen staff and other servers to ensure smooth service and communication.
- Assist in training new staff members when necessary.
- Suggest additional items to customers, such as appetizers, desserts, or drink specials, to enhance their dining experience and increase sales.
Small Engine Technician
Advanced Engine & Machine
07.2020 - 05.2024
- Discussing equipment issues, maintenance plans, and work performed with customers.
- Performing routine engine maintenance, such as lubricating parts and replacing spark plugs.
- Testing and inspecting engines for malfunctioning parts.
- Adjusting components according to specifications.
- Repairing or replacing worn, defective, or broken parts.
- Reassembling and reinstalling components and engines following repairs. 3
Education
ASE - Certification (4-Stroke, 2-Stroke, Electric) - Mechanical Engineering
Universal Technical Institute
Bakersfield, CA05-2022
Skills
- Technical Knowledge: Four-Stroke Engine Operation, 2-Stroke Engine Operation, Electrical Circuitry, Computer & Related Technology
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Relationship building
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- State of California High School Equivalency Certificate – Golden Hills Adult School
- Vocational Certificate - Computer & Related Technology – Golden Hills Adult School
- Vocational Certificate – Artificial Intelligence Basic Framework (s)
- Completed 25+ College Credit Hours, 3.40 GPA – Bakersfield College
- Engine Training Council Certification – Four-Stroke Engine Operation (EETC)
- Engine Training Council Certification – Electrical Circuitry (EETC)
- ASE 4-Stroke Engine Repairs Certification
- ASE 2-Stroke Engine Repairs Certification
Community Service
Actively contributed to charitable initiatives benefiting local communities, Completed workshops focused on awareness, personal growth, and positive impact
Timeline
Small Engine Technician
Advanced Engine & Machine
07.2020 - 05.2024
Server
Park Bistro
02.2016 - 08.2019
Server
Taika Sushi
12.2014 - 01.2016
Customer Service Representative
Vons Co.
05.2011 - 11.2013
ASE - Certification (4-Stroke, 2-Stroke, Electric) - Mechanical Engineering
Universal Technical Institute