Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jameila Johnson

Summary

I am dedicated professional with demonstrated strengths in customer service, time management troubleshooting problems and building successful solutions. I am an excellent communicator both written and verbal. I have a strong background cultivating positive relationships and exceeding goals. I thrive as a reliable Manager demonstrating high level of ownership in fast-paced, deadline-driven environments to manage goals and team development.

Overview

13
13
years of professional experience

Work History

Underwriter

Hagerty Canada
10.2021 - Current
  • Implemented new procedures and guidelines aimed at reducing company exposure to high-risk policies.
  • Developed strong relationships with business partners, facilitating smooth collaboration and timely resolution of any issues that arose.
  • Trained junior underwriters in best practices and assisted them in making more accurate assessments of risk factors.
  • Helped company maintain profitability by expertly balancing risk and revenue with each determination.

Cabin Crew Manager

Emirates Airline
11.2015 - 08.2020
  • Lead teams of up to 26 team members, creating deadlines and ensuring KBI is met.
  • Trained new team members on company policies and procedures.
  • Completed employee performance reviews.
  • Facilitated team meetings to discuss goals, progress updates, and address any concerns.
  • Delegated tasks effectively to ensure smooth running of daily operations.
  • Coordinated communications between different departments within the company.

Project Manager

Hello World 2020
01.2020 - 08.2020
  • Communicated with various stakeholders, creating budgets, deadlines, schedules, and prioritizing tasks to ensure a successful diversity and inclusion event.
  • Initiated and pioneered consumer research on specific demographics.
  • Refined packaging designs, color choices, and slogans for advertising campaigns.
  • Created comprehensive documentation detailing project milestones, resource allocation, and budget estimates.
  • Facilitated communication between cross-functional teams to ensure clear understanding of objectives and priorities.
  • Established project roadmaps covering objectives, schedules, and budget.

Cabin Crew Member

Emirates Airline
09.2011 - 09.2015
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
  • Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.

Education

Certificate - Aviation Leadership

Emirates Aviation College
05.2015

Skills

  • Cross-functional leadership
  • Product vision and strategy
  • Project Planning
  • Negotiation
  • Staff Management
  • Attentive to detail

Affiliations

Peer Support Specialist|Emirates Airline

Dec 2011-Aug 2020

  • Modeled healthy coping strategies and encouraged peers to practice self-care techniques regularly
  • Documented progress notes and maintained accurate records of all interactions
  • Collaborated with mental health professionals to provide comprehensive support services

Timeline

Underwriter

Hagerty Canada
10.2021 - Current

Project Manager

Hello World 2020
01.2020 - 08.2020

Cabin Crew Manager

Emirates Airline
11.2015 - 08.2020

Cabin Crew Member

Emirates Airline
09.2011 - 09.2015

Certificate - Aviation Leadership

Emirates Aviation College

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Jameila Johnson