Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jameela Omer

Summary

Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher. Retail Sales Associate with more than 7 years in the retail industry. Areas of expertise include sales, customer relations and inventory management.

Overview

1
1
Certification

Work History

LOGISTICS DISPATCHER

FLASHBIRD Technologies Pvt Ltd
  • Loading and unloading delivery vehicle in an efficient manner to accommodate multiple deliveries
  • Daily planning to prioritize needs and manage a dynamic workload
  • Fulfilling scheduled deliveries to satisfy customer requirements
  • Monitoring and controlling access at property
  • Established relationships with customers by assisting walk-in and phone customers, represented the company in a professional manner
  • Handled questions and complaints in a timely and professional manner
  • Accurately performed data entry of sales orders to generate an invoice of products ordered to be picked up or delivered
  • Assisted in receiving, shipping, and general warehouse duties.

SALES PROMOTER-CDS

COSTCO
  • Provided excellent customer support with products display and marketing the great aspects of the product and cheerfully communicating with clients
  • Ensured accurate reporting of sales, replenishing, periodically checking the food temperatures and recording the values on time and feedback of customers
  • Ensured accuracy and verified quality of products being picked/received.

CONCIERGE, SECURITY GUARD

THIRD WATCH PROTECTION SERVICES
  • Provided outstanding and personalized customer service as a front-line representative
  • Supervised the site to ensure security meets company standards
  • Operated and maintained an organized environment
  • Ensured enforcement of Trespass to Property Act
  • Loss prevention
  • Responded and aided to major incidents on property like fire, flood, medical issues, and criminal activity
  • Completed walking patrols and inspections of facilities and equipment as required.

Project Manager

New Leaf Supermarket
  • Cultivated strong customer relationships, resulting in a remarkable three-fold increase in business growth within 18 months
  • Led the recruitment process, designed the store layout, sourced vendors, and managed store operations, including procurement and pricing strategies
  • Navigated challenges posed by the COVID-19 pandemic, ensuring uninterrupted services and maintaining ample stock levels
  • Over a successful endeavor, a lifetime experience

Operations Manager

Minerva Residency (Residence Services)
  • Built and led a dynamic team of 15 individuals, conducting comprehensive training sessions for housekeepers, front desk staff, and customer service personnel
  • Fostered partnerships with universities, colleagues, and online marketing channels, resulting in an impressive 50% revenue growth within 6 months and achieving first-place rankings on Google search results
  • Spearheaded the expansion of business operations beyond residency services, venturing into transportation, catering, and local trips
  • Demonstrated exceptional negotiation skills in securing commissions, terms, and conditions with service providers and vendors.

Education

Bachelor of arts - DEVELOPMENTAL AND CONSUMER PSYCOLOGY

UNIVERSITY Of Madras
01.1992

Skills

  • Excellent customer service, communication, negotiation and facilitation skills
  • Exceptional leadership and practice of Marketing, Advertising, and Content Creation, online and retail
  • High level of Computer and digital skills, MS Office, Wix website creation and management, social media marketing experience: Facebook marketplace, Instagram, TikTok, E-commerce
  • Strong analytical skills and attention to detail
  • Reliable and punctual professional with excellent organizational skills
  • Ability to work in a dynamic and fast paced environment as a part of a team
  • Languages: English, Urdu, Kannada, Tamil, Telugu, Hindi, Arabic
  • Strong Decision-Making Abilities
  • Vendor Relationship Management
  • Transportation Knowledge
  • Computer Literacy

Certification

  • Life License Qualification Program (LLQP), WFG World Financial Group, Canada, 04/01/23
  • Security Guard License with CPR And First Aid, Security Royal, Canada, 04/01/23
  • Human Resources, LinkedIn Learning, 2022
  • Accounts Basics, LinkedIn Learning, 2022

Languages

English
Full Professional
Arabic
Elementary
Hindi
Full Professional
Punjabi
Full Professional
Malayalam
Limited Working
Tamil
Full Professional
Urdu
Full Professional
Telugu
Limited Working
French
Elementary
Gujarati
Limited Working

Timeline

LOGISTICS DISPATCHER

FLASHBIRD Technologies Pvt Ltd

SALES PROMOTER-CDS

COSTCO

CONCIERGE, SECURITY GUARD

THIRD WATCH PROTECTION SERVICES

Project Manager

New Leaf Supermarket

Operations Manager

Minerva Residency (Residence Services)

Bachelor of arts - DEVELOPMENTAL AND CONSUMER PSYCOLOGY

UNIVERSITY Of Madras

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Jameela Omer