Jamayla Coles
Atlanta
Summary
Personable and solution-focused with knack for building rapport and resolving issues swiftly. Adept at understanding customer needs and proficient in communication and problem-solving. Committed to driving customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Agent
Southwest Airlines
03.2023 - 10.2024
- Developed strong working relationships with crew members, fostering a sense of teamwork and mutual respect to facilitate smooth operations.
- Enhanced flight efficiency by meticulously analyzing and updating flight plans, considering factors such as weather conditions and fuel requirements.
- Managed challenging situations during periods of high-stress operations with poise, ensuring minimal impact on overall performance metrics despite unforeseen circumstances.
- Ensured timely departures and arrivals by effectively coordinating with crew members, ground personnel, and other relevant parties.
Customer service Representative
Custard Insurance Adjusters
03.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Pharmacy Technician
CVS Pharmacy
06.2015 - 09.2021
- Supervised thirteen pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
Pharmacy call center representative
Activus Connect
02.2021 - 07.2021
- My responsibilities were to assist patients with booking appointments for flu and COVID-19 vaccines
- Achieved high levels of customer satisfaction with timely follow-up on pending inquiries or escalations.
- Developed strong relationships with key stakeholders within the organization to foster collaboration and teamwork.
- Collaborated with healthcare providers to resolve medication discrepancies, resulting in improved patient care.
- Provided exceptional support to patients navigating insurance issues, facilitating timely access to medications.
PRN Pharmacy Technician
Kaiser Permanente
01.2017 - 06.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Sales Associate
Carter's Babies and kids clothing
07.2014 - 04.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Assistant Store Manager
Sheikh Shoes
04.2013 - 06.2014
- Supported store manager during busy periods by efficiently coordinating employee tasks and workload distribution.
- Consistently exceeded personal sales goals by effectively showcasing products tailored to individual customer needs.
- Completed daily opening and closing procedures promptly, ensuring smooth operations at all times.
- Assisted in the planning of special events or promotions within the store to drive foot traffic and increase sales opportunities.
Personal Assistant
Shannon's desserts
09.2011 - 07.2013
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Maintained appropriate filing of personal and professional documentation.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
Education
Bachelor of Science - MENTAL HEALTH/SOCIAL SERVICES IN CORRECTIONS
UNVIRSTY OF PHEONIX
06-2027
High school graduate -
Visions In Education Charter School
Sacramento, CA01.2015
Skills
- Microsoft Word
- PowerPoints
- Picture Software
- Internet
- Excel
- Operational efficiency
- Customer service
- Problem-solving skills
- Strong empathy
- Multitasking and organization
- Reliability
- Meeting deadlines
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
Pharmacy Technician, 09/01/20, 06/01/23
Languages
Spanish
Limited Working
Timeline
Operations Agent
Southwest Airlines
03.2023 - 10.2024
Customer service Representative
Custard Insurance Adjusters
03.2022 - 02.2023
Pharmacy call center representative
Activus Connect
02.2021 - 07.2021
PRN Pharmacy Technician
Kaiser Permanente
01.2017 - 06.2019
Pharmacy Technician
CVS Pharmacy
06.2015 - 09.2021
Sales Associate
Carter's Babies and kids clothing
07.2014 - 04.2015
Assistant Store Manager
Sheikh Shoes
04.2013 - 06.2014
Personal Assistant
Shannon's desserts
09.2011 - 07.2013
Bachelor of Science - MENTAL HEALTH/SOCIAL SERVICES IN CORRECTIONS
UNVIRSTY OF PHEONIX
High school graduate -
Visions In Education Charter School
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