Hajar El Yartaoui
Quebec
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Winners & HomeSense
04.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded to customer requests for products, services, and company information.
Housekeeper
Cleaning Quebec
07.2024 - 09.2024
- Cleaning the units.
- Inspection tasks after cleaning.
- Inventory supervision and counting.
- Completing check lists for units and inventory.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Emergency- on call tasks.
Assistant Manager
New Dynamic Trading and Cont. W.L.L
08.2019 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
Education
Bachelor in English Studies - English Language And Literature
University City Souissi Rabat
Rabat-Morocco07.2017
Certificate - Hospitality Supervisor Certificate
Hees Honours Center- Rabat
RABAT- Morocco03.2017
Certificate - German Studies
Goethe Institut
Rabat-Morocco04.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
Languages
English
Full Professional
French
Full Professional
German
Limited Working
Arabic
Native or Bilingual
Timeline
Housekeeper
Cleaning Quebec
07.2024 - 09.2024
Customer Service Representative
Winners & HomeSense
04.2024 - Current
Assistant Manager
New Dynamic Trading and Cont. W.L.L
08.2019 - 12.2022
Bachelor in English Studies - English Language And Literature
University City Souissi Rabat
Certificate - Hospitality Supervisor Certificate
Hees Honours Center- Rabat
Certificate - German Studies
Goethe Institut
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