Jamal Nanji
Caledon,ON
Summary
Focused and adaptable bringing more than 30 years of experience and unsurpassed dedication to mission targets. Proficient in managing logistics, keeping accurate records and organizing training to ready personnel, equipment and supplies for field operations. Seeking to apply leadership, decision-making and organizational skills to new positions. Strategic supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Diplomatic individual with strong communication, interpersonal and decision-making skills.
Overview
36
36
years of professional experience
Work History
Inflight Crew
Air Canada
05.1994 - Current
- Developed creative solutions to address unforeseen challenges or delays during flights.
- Enhanced customer satisfaction by ensuring timely and efficient service during flights.
- Promoted a culture of teamwork within the cabin crew by encouraging open communication and collaboration among colleagues.
- Consistently achieved high passenger satisfaction scores by delivering exceptional customer service.
Customer Service Representative
RBC Royal Bank of Canada
01.1990 - 05.1994
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Coordinator
MDS Laboratory
08.1988 - 06.1990
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Education
Completed Food And Beverage Diploma - International Hotel Management
Hotel Management And Catering Institute
Mumbai, India03.1986
Bachelor Of Commerce -
Bhavans College
Mumbai, India06.1985
Skills
- Team Leading Expertise
- Passenger Assistance
- Crew Coordination
- First Aid Proficiency
- Staff Scheduling
- Language skills
- Organizational Leadership
- Problem-solving abilities
- Records Management
- Strong communication skills
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Inflight Crew
Air Canada
05.1994 - Current
Customer Service Representative
RBC Royal Bank of Canada
01.1990 - 05.1994
Administrative Coordinator
MDS Laboratory
08.1988 - 06.1990
Completed Food And Beverage Diploma - International Hotel Management
Hotel Management And Catering Institute
Bachelor Of Commerce -
Bhavans College
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