Salesforce
Jamal Mirza
Mississauga,ON
Summary
. Affable Solutions Consultant with 4 years of experience helping companies connect customers with ideal solutions. Dedicated to taking ownership of full customer lifecycle, from pre-sale education to post-sale support. Consistently evangelizes for high-quality products and exceptional services. Keen to form strong, lasting business relationships between clients and providers.
Overview
7
7
years of professional experience
Work History
Business Solutions Consultant
Sage
04.2022 - Current
- Driving growth and creating strategic opportunities for growth and development
- Key Responsibilities/KPI's:
- Market Analysis: Conducting in-depth market research to identify potential growth areas, emerging trends, and customer needs.
- Client Acquisition: Developing and executing strategies to acquire new clients and expand our customer base, resulting in a 25% increase in our client portfolio within the first year.
- Strategic Partnerships: Nurturing and establishing partnerships with key industry players, leading to a 30% increase in strategic collaborations and joint ventures.
- Sales Strategy: Developing and implementing data-driven sales strategy, resulting in 20% increase in revenue within first year.
- Client Relationship Management: Building and maintaining strong client relationships to ensure client satisfaction, retention, and long-term partnerships.
- Negotiation and Deal Closures: Successfully negotiating and closing high-value deals, contributing to a 15% increase in annual revenue.
- Team Leadership: Leading a high-performing business development team and providing mentorship to junior team members, resulting in a 10% improvement in team productivity.
- Cross-Functional Collaboration: Collaborating with product development, marketing, and operations teams to align business objectives and ensure seamless execution of strategies.
- Sales and Revenue Forecasting: Implementing data analytics and forecasting tools to improve accuracy of sales and revenue projections.
- Recommended specific ERP products to customers based on unique technical requirements of each.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
Real Estate Investor
Moghul Properties, LLC
08.2017 - Current
- Dedicated and results-driven real estate management professional with 6 years of experience in overseeing and optimizing real estate assets
- S managing and maximizing value of real estate portfolios, ensuring optimal tenant experiences.
- Key Responsibilities and Achievements:
- Tenant Relations: Foster positive tenant relationships by addressing their needs promptly, ensuring timely maintenance and repair services, and implementing tenant retention.
- Financial Management: Develop and manage property budgets, monitor expenses, and identify cost-saving opportunities.
- Lease Negotiations: Lead lease negotiations with prospective tenants, achieving an increase in rental income and ensuring that lease agreements comply with legal and industry standards.
- Compliance and Risk Management: Oversee property compliance with local and federal regulations, as well as safety and environmental standards
- Successfully mitigated risk by implementing comprehensive risk management protocols and conducting regular property inspections.
Corporate Account Manager
The Streaming Network
07.2020 - 05.2022
- Nurturing and expanding relationships with key clients to drive revenue growth and ensure their long-term success
- Key responsibilities and achievements in this role:
- Client Relationship Management:
- Manage diverse portfolio of corporate clients, ensuring their satisfaction and aligning solutions with their unique business needs.
- Develop and maintain strong, trusting relationships with key stakeholders, becoming a trusted advisor and primary point of contact.
- Revenue Growth:
- Consistently exceeded sales targets by [mention specific percentage or amount] through upselling, cross-selling, and identifying new business opportunities within existing accounts.
- Collaborated with sales team to prospect and close new corporate clients, expanding our client base and market reach.
- Account Strategy and Planning:
- Developed and executed account plans to drive account growth and retention, including contract renewals and negotiations.
- Conducted regular account reviews and identified areas for improvement, leading to increased client satisfaction and loyalty.
- Product Knowledge:
- Maintained in-depth understanding of products and services, staying up-to-date with industry trends and competitive offerings to provide clients with expert advice.
- Problem Solving:
- Proactively addressed client concerns and issues, working closely with internal teams to ensure prompt resolution and maintain client trust.
- Data Analysis:
- Utilized data and analytics to identify trends and opportunities for account growth and optimization, resulting in improved performance and client satisfaction.
- Team Collaboration:
- Worked closely with cross-functional teams, including marketing, customer support, and product development, to align strategies and deliver value to clients
- Developed, serviced and grew corporate accounts up to 60% annually.
Education
Bachelor's - Criminology
University of Toronto
Orono, ON07.2025
Skills
- Business Relationship Management
- Interpersonal Skills
- Sage Products
- Solutions consulting
- Business-to-Business (B2B)
- Business Advising
- Small Business Consulting
- Business Advisory Services
- Real Estate Investment
- Residential Real Estate
- Requirements Gathering
Software
CRM
Timeline
Business Solutions Consultant
Sage
04.2022 - Current
Corporate Account Manager
The Streaming Network
07.2020 - 05.2022
Real Estate Investor
Moghul Properties, LLC
08.2017 - Current
Bachelor's - Criminology
University of Toronto
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