Jamal Maarouf
Burnaby,BC
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
7
7
years of professional experience
Work History
Store Manager
Wow Mobile Boutique
10.2023 - 04.2024
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed relationships with a diverse portfolio of corporate clients, including small businesses and large enterprises.
- Actively participated in industry events and networking opportunities to expand the company's presence and generate leads.
- Contributed to the achievement of sales targets through proactive customer engagement and product promotion initiatives.
- Maintained a clean and organized retail environment, ensuring merchandise displays were visually appealing and effectively showcased product features.
Dual Store Manager
Telus Mobility
05.2022 - 10.2023
- Increased overall customer satisfaction by implementing effective sales strategies and exceptional customer service.
- Implemented consultative selling techniques to identify customer needs and recommend suitable products, resulting in increased upsell and cross-sell opportunities.
- Stay informed about industry trends, market developments, and competitive landscape to identify opportunities for business expansion and innovation.
- Proactively identify opportunities for upselling or cross-selling additional services to existing clients, driving revenue growth.
- Monitor key performance metrics related to client accounts, such as service quality, on-time performance, and customer satisfaction.
Services Manager
OSL Retail Services
01.2021 - 04.2022
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
Services Manager
Staples
10.2019 - 12.2020
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Develop and maintain strong relationships with B2B clients, understanding their Marketing needs and business objectives.
- Prepare and present regular account reviews and performance reports to clients, highlighting achievements and identifying areas for improvement.
- Monitor key performance metrics related to client accounts, such as service quality, on-time performance, and customer satisfaction.
Sales Manager
Glentel Tbooth Wireless
03.2017 - 10.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Serve as the main point of contact for client inquiries, escalations, and requests, ensuring timely and effective resolution of issues.
Education
BBA - Business
Vancouver Island University
Nanaimo, BC12.2023
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Strong communication and interpersonal skills, with the ability to build rapport and foster long-term client relationships
- Proficient in CRM software for managing customer accounts, tracking sales activities, and generating reports
- Results-driven and self-motivated, with a passion for exceeding sales targets and delivering exceptional customer experiences
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Store Manager
Wow Mobile Boutique
10.2023 - 04.2024
Dual Store Manager
Telus Mobility
05.2022 - 10.2023
Services Manager
OSL Retail Services
01.2021 - 04.2022
Services Manager
Staples
10.2019 - 12.2020
Sales Manager
Glentel Tbooth Wireless
03.2017 - 10.2019
BBA - Business
Vancouver Island University