JAMAL KHAN
Delta,BC
Summary
Confident leader dedicated to process and procedure. Exceeds expectations for staff performance, consistently enforces rules and seeks opportunities for team improvement. Offers high integrity, attention to detail and excellent decision-making abilities.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Sales Associate
DELTA TRADERS
INDIA
- Keeping check on incoming metal scrap, loading and transport
- Ensuring quality cutting of metal sheets for local customers
- Developed Excel-based database for Account Management and documenting customer concerns that decreased response time for service and product complaints.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Built and maintained relationships with peers and upper management to drive team success.
Volunteer
STAR ELECTRONICS
INDIA
- Assisted customers in the selection of electronic devices and offer reasonable price
- Provided excellent customer service and helped customers to purchase products
- Helped customers with the warranty and return of defective products.
- Entered data into computer systems, updating records and files with new information.
- Helped with prep, set up, and breakdown of community and public events.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
Aircraft Fueler
PLH Dublin
Vancouver, BC
03.2023 - 02.2024
- Drove fuel trucks, hydrant carts and stationary carts to complete work.
- Kept equipment clean and functional with regular inspections and upkeep.
- Fueled airline equipment according to exact work orders.
- Completed documentation for work completed and fuel transferred or materials used.
Front Desk Agent
DOMINOS
Coquitlam, BC
04.2021 - 12.2022
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Mentored new employees on procedures and policies to maximize team performance.
- Improved customer service wait times to mitigate complaints.
- Developed strong customer relationships to encourage repeat business.
Education
Commercial Pilot
INTERNATIONAL FLIGHT CENTRE
Delta, BCB.Tech - Aeronautical Engineering
Hindustan University
India05.2018
Skills
- Strong interpersonal and customer service skills
- High ability to follow oral and written instructions
- Superior organization and problem-solving skills
- Proficient with Microsoft Word, Excel and Power-point, Facebook, Instagram and Cell-phone technology
- Strong Work ethic and Embraces teamwork
- Highly agile and adaptable at working on multiple projects
- Conversationalist and Outgoing with a positive attitude
Languages
English
Professional Working
Certification
- Private Pilot License
- Aeronautical Engineering
- NGO Intern
- RC Plane Modelling
Interests and Hobbies
- Aviation
- Exercising
- Photography
- cooking
- Music
Timeline
Aircraft Fueler
PLH Dublin
03.2023 - 02.2024
Front Desk Agent
DOMINOS
04.2021 - 12.2022
Commercial Pilot
INTERNATIONAL FLIGHT CENTRE
B.Tech - Aeronautical Engineering
Hindustan University
Sales Associate
DELTA TRADERS
Volunteer
STAR ELECTRONICS