Jamal Hoye
Los Angeles
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Levy Restaurants At Dodger Stadium
02.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
Restaurant Manager
Bubba Gump Shrimp Company
06.2019 - 01.2024
- Performed daily inspections of the facility to ensure cleanliness standards were met
- Ran successfully a $5.9 million restaurant with just 3 managers
- Managed over 50 hourly employees at a time
- Maintained a high level of customer service by addressing patron complaints promptly and professionally
- Cultivated positive relationships with customers through excellent hospitality services
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel
- Monitored cash handling procedures to accurately charge customers
- Organized and delegated tasks to staff members, monitored performance and provided constructive feedback
- Provided orientation and on-boarding training to new associates
- Monitored sales reports regularly to identify trends in customer preferences
- Facilitated regular meetings with staff members to discuss progress towards goals
- Organized and conducted pre-shift meetings to review specials, menu changes, and house counts
- Counted money and made bank deposits
- Scheduled staff hours and allocated resources to maximize team member performance.
Inbound Sales Representative
Spectrum
10.2018 - 11.2019
- Streamlined internal processes for better communication among team members, resulting in increased productivity.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Responded to customers within required turnaround times.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Maintained detailed records of sales activities, enabling accurate performance evaluations and targeted improvement initiatives.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Worked with multiple means of communication within fast-paced environment.
Server
Olive Garden
03.2016 - 10.2019
- Able to work independently as well as collaboratively within a team environment
- Excellent problem solving skills combined with creative thinking capabilities
- Ability to analyze customer feedback to improve product offerings and increase satisfaction levels
- Comfortable working in a fast-paced environment while maintaining accuracy on all projects
- Developed strategies for upselling and cross-selling products and services
- Adaptable and able to quickly learn new systems and processes
- Strong communication skills with the ability to explain complex concepts in easy-to-understand terms
- Developed sales plans and implemented effective strategies for increasing revenue
- Provided superior customer service by responding promptly to inquiries from clients
- Adept at building trust through transparency and open dialogue with customers
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Assisted with training of new staff members
- Memorized menu to help diners make informed meal choices
- Resolved customer complaints and inquiries in a timely manner
- Processed payments and completed register transactions accurately
- Exercised focus and concentration to keep track of tables and remember orders
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Skills
- Operations Management
- Staff Management
- Customer Engagement
- Team Management
- Employee Retention
- Customer-Oriented
- Staff Scheduling
- Vendor Relations
Certification
Food Handler Certification
Timeline
Assistant Manager
Levy Restaurants At Dodger Stadium
02.2024 - Current
Restaurant Manager
Bubba Gump Shrimp Company
06.2019 - 01.2024
Inbound Sales Representative
Spectrum
10.2018 - 11.2019
Server
Olive Garden
03.2016 - 10.2019
Food Handler Certification
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